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Amazon claims process. Are you supposed to get updates?
Nine_Lives
Posts: 3,031 Forumite
A claim was submitted on Monday with a quoted date of 19th March (2 weeks) for it to be resolved.
It's Thursday & there's been no update. No contact from the seller, no reply to the accusations/reasons that were put forward. Nothing.
With it being the first time we've ever gone through an Amazon claims, we don't know what to expect.
When trying to iron out the original problem the seller always replied within 24 hours.
Or will the one and only update be a final verdict from Amazon [on the 19th]?
It's Thursday & there's been no update. No contact from the seller, no reply to the accusations/reasons that were put forward. Nothing.
With it being the first time we've ever gone through an Amazon claims, we don't know what to expect.
When trying to iron out the original problem the seller always replied within 24 hours.
Or will the one and only update be a final verdict from Amazon [on the 19th]?
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