We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
word of warning when filing claim over the phone
Adam-
Posts: 23 Forumite
Hi guys
I phoned Halifax last week to start my claim and they took all the details over the phone (Indian call centre I presume from the accent)
Well today I received my acknowledgement letter which has a list of the reasons I gave for my claim, all I can say is they were not taken very well by the representative I spoke to and made me look rather foolish, they didn't include all my reasons and some had been given artistic licence.
So today I phoned back up to rectify this and made sure they read them back to me, I had to correct them a few times while I was on the phone.
So if you choose to make a claim over the phone make sure you get them to read the reasons back to you before you hang up.
I phoned Halifax last week to start my claim and they took all the details over the phone (Indian call centre I presume from the accent)
Well today I received my acknowledgement letter which has a list of the reasons I gave for my claim, all I can say is they were not taken very well by the representative I spoke to and made me look rather foolish, they didn't include all my reasons and some had been given artistic licence.
So today I phoned back up to rectify this and made sure they read them back to me, I had to correct them a few times while I was on the phone.
So if you choose to make a claim over the phone make sure you get them to read the reasons back to you before you hang up.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.3K Work, Benefits & Business
- 604K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards