Any way of stopping a NPB case being opened?

Kaz2904

I sold an item on the 2nd of March and it is being collected on Friday. Unfortunately, I just remembered that I have my auctions set to automatically open up a NPB case after 4 days. Obviously, we're at 5 days now so I don't want it to open yet. If it does open automatially, I don't want to close it either because I wouldn't be able to open another if the buyer does fail to pay.
(Still with me? )
Any idea how to make sure this doesn't happen?

theonlywayisup

Kaz2904 wrote: »

I sold an item on the 2nd of March and it is being collected on Friday. Unfortunately, I just remembered that I have my auctions set to automatically open up a NPB case after 4 days. Obviously, we're at 5 days now so I don't want it to open yet. If it does open automatially, I don't want to close it either because I wouldn't be able to open another if the buyer does fail to pay.
(Still with me? )
Any idea how to make sure this doesn't happen?

If he bought on 2 march and you have it set to four days, then it must be open already?

I don't understand your logic about not wanting it to close as that will prevent you opening another.

No_Eye_Deer

http://pages.ebay.co.uk/help/sell/unpaid-item-assistant.html

Turning it off
To turn it off for a specific transaction:
Sign in to My eBay.
Click the Sold link on the left side of the page.
Find the transaction, and from the More actions drop-down menu, select Turn off Unpaid Item Assistant.

To turn off Unpaid Item Assistant for an open case:
Go to the Resolution Centre click the Sign in link in the Your Cases section, and then sign in.
Find the item in the list of cases.
Click the Take action link and select Turn off Unpaid Item Assistant from the drop-down menu.

Kaz2904

Thanks No Eye Deer. It's not listed there and no case has been opened yet so I will just have to hope one doesn't get opened. It must not be working right. I seem to remember Soolin has this issue.

Theonlywayisup... The reason I don't want to cancel a NPB case so I can't open another is because: At the moment, buyer is not a NPB. However, if for some reason she fails to collect then she will become a NPB. If that happens, I want to be able to reclaim my £1.70 fees as I won't have made anything for the item. If a NPB case has already been opened and closed by me, I can't do that.

hermum

You could just mark it paid, get the transaction up & on the right hand side under more actions is the paid tab.
If they don't turn up you can remove the paid & open a case.