County Court Proceedings Issued to Npower

Initiale

I also recieved a huge hike from Npower the rate did not tally with what my neighbours were paying. In the end I moved to OVO. I was on a dual fuel package

I gave OVO the payments based on NPowers Figures after year one I had a Surplus of over £1400.00

I left matters and during the summer contacted NPower to query matters.

First they prevaricated and said they owed nothing.

I persisted they wrote apologising for the delay and offered me £40.00 for the delay claiming they were still in the right but I could complain further up the food chain but it would take two months.

Surprise surprise Npower then admitted they owed around £300 a few weeks later and were prepared to pay £375.00 for my trouble.

When questioned over the differentialm in rates and the fact there was a huge surplus with OVO they proffered the fact that perhaps OVO were cheaper.

In view of the fact the rates are based on prices 2 years earlier I could not countance that Npower are charging 50% more.

The Lawyer acting for Npower has told me I will lose the case and has put me to strict proof but has said they will not offer all documents without a court order.

Anyone with an idea of how to check the exact overcharge would be welcome.

Also the lwayer is obnoxious in his letters. I hope to see him in court.

I hope to publicise Npowers behaviour.

I am sure I am not alone.

Road_Hog

Initiale wrote: »

The Lawyer acting for Npower has told me I will lose the case and has put me to strict proof but has said they will not offer all documents without a court order.

Anyone with an idea of how to check the exact overcharge would be welcome.

Also the lwayer is obnoxious in his letters. I hope to see him in court.

I hope to publicise Npowers behaviour.

I am sure I am not alone.

If you still have the written communication of their admittance that they owed you money, then you are on firm ground. The rudeness and telling you you will lose is psychological and meant to frighten you off.

Have you been to the small claim court (county court) before? You don't actually go in to a court, you go into a room where the 'judge' sits behind a large desk in a large chair. And you and the other party sit in front of the desk in smaller chairs.

He will listen to what you have to say first, maybe ask some questions and then he will do the same with the other party and then maybe ask some more questions of both of you. Don't be tempted to interrupt when the other party is speaking even if you believe they're telling a huge porky, wait until he has finished.

Don't get emotional and make sure you have all your valid points written down as bullet points to prompt you. Have additional notes and make sure you have all of your factual documentation with and have photocopies so that you can hand one to the judge and still have a copy to refer to.

You may find that NPower crumble and offer you a higher payment just before the court date. Please don't post too much online that could identify you, I don't mean your name, but things that NPower could cross reference, like your court date etc.

Terrylw1

You can pay to request all communication evidence from there unless that has changed recently. They would then send you any notes on your account which may back this up.

Suggest trying this because it was a legal requirement and I know suppliers do brief their staff to be careful with account notes due to the possibility of this.

It will be under the release of data in the data protection act.

undaunted

It appears to be an Npower tactic to me - in this case they were found to have harrassed the customer http://www.which.co.uk/news/2010/10/npower-is-abominable-oppressive-unacceptable-233662/ and do rememeber that for two years or so they also told Ofgem & Consumer Focus they had done nothing wrong re the gas sculpting claims.

When it came to facing a Court Trial against someone with the resources to challenge them they presumably had a sudden change of heart as they agreed to refund 70 million pounds, I wonder why?