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What can I do?

Hi, I have never written on a forum before so please bear with me.

I took out a secured loan in 2008 for 30000. That was the amount that I recieved. The opening balance was a little over 35000. I repaid the loan when I sold the property in nov 2009 and the repaid balance was just over 38000. When I took out the loan I know that ppi was included but am not sure in what capacity. I only have the lender and the account number. I also know now that in all likely hold I would not have qualified for the use of the ppi as I had a medical issue in the form of visual impairment and head/brain injury. This was not discussed at the time of the loan being issued.

I do not want to use one of these firms that keep ringing with pre recorded messages and really don't know where to start. Any advice or recommendation would be gratefully recieved.

The loan term was for 15 years at 483 p/m. If anyone can help, thank you
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