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Dabs.com - whats their refund/returns policy like

luminated
luminated Posts: 1,168 Forumite
in Techie Stuff
I am getting nervous as I returned a camera and wondered if anyone had experience of how long it takes them to reimburse your money back to your credit card?

I have used Amazon in the past, for other things, and have found they refunded within days.

Comments

  • m5rcc
    m5rcc Posts: 1,544 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Have they received it back yet? Call them up perhaps?!
  • luminated
    luminated Posts: 1,168 Forumite
    m5rcc wrote: »
    Have they received it back yet? Call them up perhaps?!

    Good point and glad I used signed for delivery method. To be fair they say it can take up to 30 days but I just wondered if it really too that long in the experience of MSE folk
  • AirCooledHeaven
    AirCooledHeaven Posts: 884 Forumite
    500 Posts Name Dropper Photogenic
    edited 6 March 2012 at 10:25PM
    I've always found dabs to be great when there are no problems with an order, and they honour the DSR refunds without a murmur, but if you have a faulty product and RMA it, oh dear...

    As you say, Amazon probably have the best returns/refund policy of any on line retailer. imho
  • robmar0se
    robmar0se Posts: 1,328 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Personally my expereince with Dabs has been poor especially in terms of returns. I had hoped that BT taking them over would improve things, but not yet...

    This website draws together various reviews, and doesn't make good reading...

    http://www.trustpilot.co.uk/review/www.dabs.com
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    luminated wrote: »
    Good point and glad I used signed for delivery method. To be fair they say it can take up to 30 days but I just wondered if it really too that long in the experience of MSE folk

    but have you checked its been delivered??
  • luminated
    luminated Posts: 1,168 Forumite
    custardy wrote: »
    but have you checked its been delivered??

    Yes it has and I have proof signature and Dabs say it is being processed. I guess I need to learn patience:D
  • robmar0se
    robmar0se Posts: 1,328 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    luminated wrote: »
    To be fair they say it can take up to 30 days but I just wondered if it really too that long in the experience of MSE folk


    Incidentally 30 days is the legal limit for refunding items ordered via the net. Secondly you have recourse to the CC company if you hit probs (assuming you paid by cc). Recently with one company I had to recourse to my CC - they refunded me same day!
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