How to sack PPI Claim company

Katrina77

Hi,

I just wanted a bit of advice. We claimed PPI through The Claims guys last April, Our claim has now been passed to the FSCS but The claims guys didn’t pass over my file so I have had to resend all my documentations to the FSCS which has delayed my claim.

The broker we got the loan through has been bought over and was in administration but the claim went to them April’11 and it didn’t get passed to the FSCS until November/December last year. As I said before all documentation has been send to the FSCS but I keep getting texts and e-mails from the claims guys and keep receiving the same documentation to fill in from them and it’s getting very frustrating. To me they have done practically nothing and If we do get anything back from the claim I do not want to pay the claims guys anything.

Can you advise me what I can do? I would like to know my rights and know if I am able to e-mail their complaints department and sack them if I could.

I would be very grateful for your help

Declaration_2

Hi Katrina,

Did you pay an up-front fee to the company? The experience I had with a PPI claim handling firm was not good either, and eventually sacked them in writing. I detailed in the e-mail how they had failed to act efficiently on my behalf and demanded a refund of the fees I had paid them. I did eventually get my money back, but I had to harass them continually to get it. I was lucky to get my money back before they had their license taken away and they went bust.

Hope this helps

amersall

Agree with Declaration 110%.
Also let the FSCS know that they are not to correspond with this company in anyway tell them to deal directly with you.