E.on cheap DD...am I going to get a shock?!

Queries

Hi, I m an e-on customer. The first time I paid a monthly direct debit with then (about three years ago on a dual fuel customer, it was very high - so I cancelled.) This year is it is a lot more reasonable. I pay about £400 tops for both fuels ( I live in a ground-floor flat) per year. Also, I get a bill twice a year for both fuels. Please look at your recent bill and the estimate they have given you or your recent, estimated useage and arrange a direct debit around that (include your current bill). I am paying about £29 gas per month and about £18 per month electricity (which includes my January bill, i.e. arrears). In summer I use no gas and a small amount of 'lecky. Also, DD. wise, apparently ( I am not sure about this), you may also, get £25 back. Wish you well!!!!

E.ON_Company_Rep_Chris

Hi MissDVL

I agree with the other posters, something doesn’t sound right here.

I can’t see why we reduced your Direct Debit when you’d only been with us six months and particularly as there was already a small debit balance on your account going into winter.

I’d really like to look into this for you and be grateful if you could email me at the address on my profile. I’ll need either your account number or address details. Some up to date meter readings will help too.

It does look like we’ve made a mistake and I’m really sorry, particularly as it’s your first home and there’s a little one to consider. I’ll find out what went wrong and make sure that I put it right.

I’ll also ensure that you don’t end up with an unmanageable amount to pay because of our error.

I’ll wait for your email and we’ll take it from there, please don’t worry!

Amanda

MissDVL

Thank you all for your advice, I have emailed Amanda with my details so hopefully the issue will be resolved asap!