Halifax Online Issues?

jen245

My credit card balances and limit are showing as nil or n/a online banking. Anyone else having the same issue? My other accounts seem to be fine

2010

jen245 wrote: »

My credit card balances and limit are showing as nil or n/a online banking. Anyone else having the same issue? My other accounts seem to be fine

I`ve noticed this quite often.
The limit and balance are sometimes missing but if you then click on to "my accounts" and then go back to your card account they show again.

rb10

This has been an issue, on and off, since the transfer to the new computer system in September 2011.

It seems that the Lloyds TSB system can't cope with credit cards.

You may have also noticed that when it does show a total balance, it's not always correct. Again, this has only happened since the cards were moved to the Lloyds TSB system.

[Deleted User]

Mine are the same today, they were okay yesterday.

You can't even see available balance, so I think a nice letter will pay a bit more off by balance!

Thanks :-)

[Deleted User]

Does anyone know if I need to write in to complain or do they do as Santander and allow you to complain on the phone and provide exgratia payments for the inconvenience.

jen245

I haven't had any problems with it since the system switch, apart from the initial teething problems, and it was fine yesterday. I think ill ring them, as even if I click on amend credit limit, or balance transfer, it tells me I don't have a valid account!

[Deleted User]

Let me know how you get on, and remember they pay you £25 per problem usualy, thinking back to the initial switch over problems, let me know pleaseee :-)

jen245

Rang them, all is ok, its an online problem they are apparently aware of it. Phew, was a bit worried that they'd cancelled my card!

Hazzinho

Yep mine shows nill today. The pressing on my account trick and then my cc isn't working today. The online has been rubbish since it was switched.

free4440273

same here; with re my cc only; not my debit current account though; also faster processing has kicked in just recently online when making transactions i notice -- which is good :cool: .