Boiler trouble again - Isar

tia86

Hi all

Looking for advice regarding an Isar HE35 boiler which was installed in my flat from new, therefore is only 2.5 years old.
It has been nothing but trouble and when I first moved in the plumber had to keep coming round and fixing different bits. It had settled down however about a month ago I came home to find a giant puddle where it had leaked and it showing its favourite sign LF. Having reset it the dripping stopped so I left it, as to be honest I feel that all the plumber had previously been doing was the same as me, and it was under guarantee so it did not worry me about calling him out. Today I have been woken again by it dripping which has again stopped when I have reset it.

I now am wondering whether I should call the plumber and get them to look at it again, however having read the reviews on other sites I am also concerned about the cost and the faults never being discovered. What advice does anyone have e.g. for safety and also for this boiler brand?

Thanks

macman

Is it still in warranty? What did the 'plumber' tell you the fault was?
You need an RGI, not a plumber. Is the plumber GSR and qualified to work on gas appliances?

Canucklehead

Hi.

The main problem is that it's an Ideal Isar. A nasty device along with the Response and Icos.

It is not the best boiler out there by a long way, start saving for a new one (not the Ideal brand).

As above, what has been explained to you?

A photo would help.

If others have been out to repair the boiler then I doubt Ideal will attend even if it is under warranty, definitely not if there is no service history.

You need someone who knows what they are doing not the previous 'plumber'

GSR.

tia86

Thanks for the replies.

No it is not under warranty any more which is why i'm reluctant to call someone out as I have seen about potential costs of 'fixing' this boiler on other posts.

The last time someone came to look at it was probably around 8 months ago so I cannot remember the details - when I first moved in there were lots of issues and after having the plumber (from the housing company I bought the flat off) come several times someone from Ideal came, and then other although I cannot remember what they did/replaced.

To be honest I have no idea about the plumbers qualifications as like I have now said, the flat I bought was new build so I could direct any problems back to the company and they sent the plumber who had installed it.

The impression I got from the plumber and the two men from ideal is that it seems to be 'trial and error' and luck as to whether problems were fixed.

So if I was to call someone to look at it I need to make sure they are RGI?

Thanks

Canucklehead

tia86 wrote: »

Thanks for the replies.

The impression I got from the plumber and the two men from ideal is that it seems to be 'trial and error' and luck as to whether problems were fixed.

So if I was to call someone to look at it I need to make sure they are RGI?

Thanks

Doesn't inspire confidence does it?

Anyone who takes the boiler apart should be GSR.

It needs a good strip down service and recommissioning, as it's a new build the system will most likely be dirty, leading to various problems.

It will probably cost you quite a bit.

As to who to get.... complete lottery it would seem. The pool of competent boiler repairers appears to be diminishing.


GSR.