Holiday scam?

alf59

Following a telephone 'sell' my 73 year old father paid £300 for three weeks (1 week per year) 5 star holiday accommodation via The Gift Company.
When they got their details through there are only two locations in the UK one a holiday village 10 miles from their home the other a log cabin holiday village in Wales.
Following a phone call they were advised that other accommadation would be added in due course. This was not what they wanted and asked for a refund but were told that this was not possible. I notice the company address at the bottom of the page is in Spain.
There was no cooling off period following the purchase.
Can anybody advise me what I should do to try and get their £300 back for them?
Does it make any difference that they paid by credit card?

Thanks in anticipation.

Thanks in anticipation

richardw

Is it this people http://www.giftcomp.com/resorts.html

Is he covered by these http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

alf59

Thanks for quick reply.
Yes it is giftcomp.
The dti link is really helpful. I will remind them that they did not give him any cooling off period as a first shot and see what they say.

Finishrich

Have you tried contacting the credit card company he paid it through. If it's a scam then I'm sure they'd like to know about it.