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How long should I leave it before I chase PPI reclaim questionnaire?

vicxzy
vicxzy Posts: 273 Forumite
in Reclaim PPI & other insurance
Hi Guys.


Can anyone help?
Anyone know how long should I leave it before I chase a PPI reclaim questionnaire?
I posted it recorded 16 days ago & no word yet.
I thought I read somewhere 14 days if that is right is it 14 working days?

Thanks!:)

Comments

  • vicxzy
    vicxzy Posts: 273 Forumite
    Anyone please?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 2 March 2012 at 9:58PM
    vicxzy wrote: »
    Anyone please?
    you can chase it anytime you like, but the bank has eight weeks to make a full response and they will normally acknowledge your complaint before then, usually within 14 days of receipt of your letter. Some banks reply within five days.
    You sent the questionnaire by recorded delivery, so check with the Post office that it's definitely been received.
  • vicxzy
    vicxzy Posts: 273 Forumite
    Hi Thanks yes Ive checked they definately received it on the 17th Feb.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    vicxzy wrote: »
    Hi Thanks yes Ive checked they definately received it on the 17th Feb.
    You'll probably receive an acknowledgement very soon. My own acknowledgement letter was dated a full four days earlier than I received it.
  • vicxzy
    vicxzy Posts: 273 Forumite
    Thank you :) have you had a settlement yet?
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    vicxzy wrote: »
    Thank you :) have you had a settlement yet?
    No, only a few weeks older than your complaint!
  • vicxzy
    vicxzy Posts: 273 Forumite
    Virgin sure like to take their time don't they? (take it your claim was virgin too?) I wrote to Halifax & got a cheque back 4 days later I was well impressed! Wish for everyones sake they were all that easy!
This discussion has been closed.
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