R B of S ppi please help

ccharlay1

After sending the relevant forms to R B of S along with a copy of my loan agreement, they returned everything and said that I would also have to supply account number , sort code and dates for the loan. I had to write away for this and it arrived this morning. I also received details of three other loans I had with R B of S previous to the one I am claiming for. The letter states account numbers, sort codes and dates for these loans, but also says that R B of S do not keep details of the amounts of the loans or PPI before 1996! Then why do they have all the other details and not the amounts? Doesnt make sense to me. Has this happened to anyone else?

suitable69

Yep they are a real pain, my gripe is slightly different to yours.
I sent off for a SAR only for them to keep moving the goal posts if I sent one thing they would then say they wanted something else and when I finally got my info they cant find my personal documents so I sent an email off to the CEO in disgust who passed it on to one person who they told me its out of his field to be then passed on to another person who is now looking into it..........waste of space the lot of them (rant over hahaha).

dunstonh

Then why do they have all the other details and not the amounts?

Details get phased destroyed over time. Sometimes documents dont get destroyed that should.

daisychain9

ccharlay1 wrote: »

After sending the relevant forms to R B of S along with a copy of my loan agreement, they returned everything and said that I would also have to supply account number , sort code and dates for the loan. I had to write away for this and it arrived this morning. I also received details of three other loans I had with R B of S previous to the one I am claiming for. The letter states account numbers, sort codes and dates for these loans, but also says that R B of S do not keep details of the amounts of the loans or PPI before 1996! Then why do they have all the other details and not the amounts? Doesnt make sense to me. Has this happened to anyone else?

I've been told by RBS to write to them to request details of all loans and credit cards i've had with them, but no idea what to write, can I ask if you used a template on here to do that or did you just write your own letter?

[Deleted User]

daisychain9 wrote: »

I've been told by RBS to write to them to request details of all loans and credit cards i've had with them, but no idea what to write, can I ask if you used a template on here to do that or did you just write your own letter?

Read the thread below for all the information you need, including a comprehensive template letter:

https://forums.moneysavingexpert.com/discussion/1475553

daisychain9

Moneyineptitude wrote: »

Read the thread below for all the information you need, including a comprehensive template letter:

https://forums.moneysavingexpert.com/discussion/1475553

Thanks for your help, will have a read through that

ccharlay1

thanks everyone for your replies. I'll just send it all off again and hope for the best
Oh and I wrote my own letter Daisychain9. Just asked for all of the info they have on me. good luck

ccharlay1

suitable - thanks again and good luck