John Lewis warranty -oven woes

kittykat23uk

Hi all,

in Spring 2010 we bought a dual fuel John Lewis Cooker (made by Smeg). It came with a 3 year warranty. The other week, the oven made a horrible grinding noise and the fan stopped working. We called the warranty centre and they sent someone out. He was there for all of 5 mins, diagnosed a loose screw and put the fan back on it's mount.

After he left we stated to use the oven again but the OH was convinced it wasn't heating up to temperature. Food that should have taken 20 mins to cook was taking over an hour. Then last night the fan stopped working again.

So I called them up again and they have just sent someone out. I explained the problems we'd had but this new guy seemed unfamiliar with the model of oven we have got. He took the plate off the fan housing and reaffixed the fan. This time he said the fan had a push in fitting, not a screw fitting. I queried this as the other guy had clearly mentioned a loose screw. He couldn't explain what the other guy was talking about. I asked him what was to stop the fan coming off again? He couldn't give me a satisfactory answer.

He then turned on the oven for a few mins, and afterwards put his hand in there and declared that it was "working fine, nice and toasty". No empirical testing, i.e. with a thermometer, was carried out and the guy left shortly afterwards.

I am not saisfied that either engineer has completed a thorough investigation of the fault. Nor am I satisfied that the issue has been resolved or will not reoccur. We are planning to buy a cooking thermometer to collect some data to see if the oven temperature issue really is fixed. Does anyone have any advice on how we handle this going forward?

Many thanks,

Jo

MX5huggy

You seem to be doing just fine, Oven thermometer should help you but they are a bit inaccurate. May be buy a http://www.amazon.co.uk/dp/B000LFTEC4/ref=asc_df_B000LFTEC46810313?smid=A3P5ROKL5A1OLE&!!!!!googlecouk06-21&linkCode=asn&creative=22206&creativeASIN=B000LFTEC4

Cooker_expert

MX5huggy wrote: »

You seem to be doing just fine, Oven thermometer should help you but they are a bit inaccurate. May be buy a http://www.amazon.co.uk/dp/B000LFTEC4/ref=asc_df_B000LFTEC46810313?smid=A3P5ROKL5A1OLE&!!!!!googlecouk06-21&linkCode=asn&creative=22206&creativeASIN=B000LFTEC4

Unfortunately that's useless for oven temps, what would be needed is a multimeter with thermometer probe, available from machine mart for about £25 or so, the probe needes to go into the centre of the oven with the end not touching the the shelf.

In regards to the oven, is it a multi function and if so which setting are you using it on ? Is it the one with a fan icon with a line above and below or the fan icon with a circle around it.

kittykat23uk

Dear Cooker Expert,

Many thanks for taking the time to respond to my query. It's the JLRC 902 cooker that we have. The setting that we are using is the symbol with the fan surrounded by a circle.

http://www.google.co.uk/url?q=http://www.smegtech.com/site/smeg/pdf_libretti/914773901-GB.pdf&sa=U&ei=5cFQT_jTKqi80QWOofjZCw&ved=0CCUQFjAE&usg=AFQjCNEqNvstbniuiRwrlAgILg8WKpNApw

Cooker_expert

It could be a few things, main ones would be that the thermostat has gone, another is that there could be a faulty overheat stat or the cooling fan is not operating or not operating correctly to cause the overheat stat to cut power to the element.

It's difficult to say what without being there but if a 20 minute item is taking an hour there's got to be something wrong.

kittykat23uk

Thank you. OH has just stuck some ribs in and the fan is not going round again. What should we do to escalate this issue as clearly the two guys who have so far looked at this have not fixed the problem?