Eon - what a rip off

spiro

mrsIAm wrote: »

Going to get OH to phone the ombudsman when he comes home from work as he understands all the tarriffs etc.
Good look today with the ombudsman cottonhead I hope more people complain about the awful service eon is providing.

Before you go to the Ombudsman you need to raise a formal complaint (in writing) with your supplier and they have 8 weeks to respond. If they dont resolve the complaint to your satisfaction then you can go to the Ombudsman.

victor2

mrsIAm wrote: »

Thank you for all your replies, They said that we were on an energy saving tarrif when we first went with them but it ran out in June and they said they sent us a letter to tell us about it?? We have been paying quarterly and always paid on time so we didnt owe them anything till now. We kept phoning up and questioning the bill & they kept saying they would look in to it then phoning back & slapping another £200 on it. Going to get OH to phone the ombudsman when he comes home from work as he understands all the tarriffs etc.
Good look today with the ombudsman cottonhead I hope more people complain about the awful service eon is providing.

If OH understands all the tariffs and bills, get him to follow the suggestions already given regarding estimated readings particularly. E.On won't just slap another £200 on the bill because you complained to them. Get a complete understanding of your situation before you take it further.

E.ON_Company_Rep_Chris

Hi mrsIAm

As the other’s have already said there’s very little information in your post for me to figure out what’s happened here.

It could be that you’ve been paying estimated bills for a long time and we’ve had actual meter readings that show you used more than we estimated.

It could be that there’s been a more complex billing error and it certainly sounds like your prices went up when your plan ran out.

What is clear is just how distressing this is for you and your family and that you’re not really sure what’s happened. You can’t be expected to pay a big bill that you don’t know is correct or suddenly find hundreds of pounds.

I’m sorry if this wasn’t explained on the phone but we can help you with this. If you’ve been left with a big bill because we’ve done something wrong for more than a year (and haven’t done anything about it) you may even be covered by the billing code This means any new charges that are more than a year old will be cleared.

I can’t tell whether that will apply in your case yet but the least we can do is offer you a proper explanation and a manageable payment plan and I’m more than happy to help you with this.

If you send an email to the address on my profile page I’ll start straight away. I’ll make sure that there’s a complaint logged on your account and this will stop us sending any letters to say you have to pay, whilst we’re still getting things sorted.

You need to allow us up to 8 weeks from when you first complained to us to try and resolve it for you, before the Ombudsman can intervene. I’m sure it won’t come to that but as soon as I have your details, I’ll pop some information in the post about where you can get some independent advice, if you need it.

Please don’t worry; I’ll certainly do everything I can to straighten this all out. I’ll sit tight for now and wait for your email

Amanda

jalexa

Cardew wrote: »

Not heard of that provision, any details of where that can be found in the code or T&Cs?

Yes, Clause 3.2 of the Billing Code:D

Cardew

jalexa wrote: »

Yes, Clause 3.2 of the Billing Code:D

Thanks, Missed that wording.

I wonder how they know what type of property in which you live? IIRC they have never asked me - do the meter readers input a code I wonder?