ASDA misprices

Forwandert

All colleagues are trained to give out £2 gift cards for SEL errors and mis prices however the £2 gift cards and all other goodwill payments come out the stores bottom line p+l (profit and loss) so they can affect the colleagues bonus. There's quite a few that think they are doing the stores a favor by not giving out the giftcards and will avoid giving them out as much as possible.

Stephen_Leak

TravellingAbuela wrote: »

Agree with you there SL. They do seem to make far more errors than the other supermarkets. I NEVER leave the premises without checking the till receipt as it is invariably wrong. However, after saying that, I was in there Friday mid-afternoon just as the assistant was marking a stack of meat down to a third of the original price - I grabbed quite a few items and religiously checked my receipt afterwards and, surprise surprise, all the reductions were correct!

"Invariably wrong" and "correct"? I'm sorry, but we can't have it both ways.

But, I spent 28 years in customer service, putting my physical and mental health on the line for the customer, and the rules are quite simple: get it right, first time, every time.

PS. BTW, I always get any small refunds put onto my ASDA savings card, which I then redeem at Christmas. Last year, I had just over £10.00 on it. 3 bottles of wine! It turns something potentially bad into something good.