ASDA misprices

old_mother

15 Free Range British eggs (green label) priced @ £2 but went thru till @ £2.88. He went to cusotmer services & got his 88p back plus £2 gift card - so eggs for FREE!:j

Another guy in the queue has been getting free parmesan cheese for 2 years because its been priced wrong. :rotfl::rotfl:

Shame I dont know which one, but perhaps someone else does?

wushyboo

when i got some andrex toilet paper shelf said £5.00 went thru at £5.99 took to customer services all i got back was my £0.99 i didnt want to push for anything extra as i didnt know if asda had any policies on wrong prices obviously the same proceedure is not practised in all stores or i was just done!

old_mother

I was advised that the gift card was their policy but dont know if its always £2 or if its relative to the cost of the purchase. Its a first for me with Asda but will buy more eggs next week & try again

bribrian

The gift card for being overpriced is always £2 but you usually have to ask for it...

Middy

If you bought anything with a yellow sticker and charged full or the first yellow sticker price (if it has been reduced again) - the refund of the difference and £2 also applies. I bought a box of prepared melon and grapes for 20p and was charged £1.50. So I got a gift card for £3.30!

TravellingAbuela

The £2 gift card policy doesn't just vary from store to store, it also depends on which assistant is manning customer services in my store! I am overcharged on at least one item every week and sometimes I get the gift card and sometimes I don't! I wish Asda would inform ALL the assistants of the policy!!

ps old mother - if you find out which parmesan it is, then let us know!!

rachbc

TA - if the won;t give you the card, ring customer services and they will send a card - I like to give the name for the CA and store too so they can 'address the training need'.

wushyboo

thanks thats good to know i do most of my shopping in asda and will keep my eye on my reciept from now on

elainemn

I had a misprice on 10 mullers for £4 yesterday. Only too the multisave off for the 6 for £3. 68p back & gift card, Going for another 10 today to see if fixed.

Stephen_Leak

A refund and gift card is fine and dandy, but mistakes like this simply shouldn't happen these days. Yet ASDA seem to make them on a regular basis - like messing up the "3 for £10" wine offer on two consecutive visits. I have a bad feeling that this is indicative of much more systemic malaise within the firm.

TravellingAbuela

Agree with you there SL. They do seem to make far more errors than the other supermarkets. I NEVER leave the premises without checking the till receipt as it is invariably wrong. However, after saying that, I was in there Friday mid-afternoon just as the assistant was marking a stack of meat down to a third of the original price - I grabbed quite a few items and religiously checked my receipt afterwards and, surprise surprise, all the reductions were correct!