EDF - WOW @ phone times

backfoot

Unfortunately the statistics show the dissatisfaction is widespread.

At 188 complaints per 100,000 customers they are over four times worse than SSE. Lets be fair though they were over five times worse last quarter.:rotfl:

brewerdave

How long before Steve Hayfield (EDF C/S Director) trumpets the "improvement" in complaints LOL

Also see that EDF site is down this am - must be more "improvements"!........ He Heee

Iwani

Oh well, I'm happy enough. Certainly would never go back to SP in a million years.

Sorry for those getting bad service though, vote with your feet! IMO it does count for a lot (within reason... I still want to save £££)

HalloweenJack

my account though , whilst working - it is though `after a fashion`

im one of those who want seperate bills , so the new system cannot register 2 seperate accouhts under 1 email address , so to use my account for both elec and gas i need to use 2 emails

wakeupalarm

EDF are the worst. Their billing system is the main problem.

MillicentBystander

Yes, getting through to them quicker just means they can !!!! up your account quicker.

Terrylw1

Remember, they are just the complaints that make it past the supplier. It would be far better to show the number of queries passed into back office operations and the number of pre ombudsman complaints. Then we might be able to judge the service...for all we know some suppliers could priorities anyone about o hit these numbers but they couldn't give a monkeys about the many weeks before and keep you waiting longer.