Company issues punitive invoice

rooprob

What can we do about being invoiced for "visit to venue, with refused entry" ?
Do we have to pay it?

Back story:
April 2011 we hired a marquee for our wedding in July. For the Saturday event, we ordered the marquee from Friday through Monday. The location was a remote farm.

We paid promptly the full balance (nearly 2000GBP) in April.

The marquee company attempted to deliver on the Thursday. They were refused entry by the owner of the property. They had to return on the Friday, which they did.

We then received a second invoice for "visit to venue, with refused entry" for 430GBP.

Looking back we see the company's original confirmation of order in April does state a delivery on Thursday _To be Confirmed_.

We maintain there was no confirmation, and our instructions were for Friday through Monday.

There was one visit to the property before the July date to measure up but no date was confirmed.

No call was made either to us or the property owner to confirm Thursday.

The marquee company has send a third invoice to us. The amount remains, and there is no further action threatened but they have chosen to use bold, red capitals.

This is starting to become stressful. We don't want this to end up in court or with a debt collection agency.

Hintza

An obvious miscommunication (or lack of). What are the company saying to the information you have given here? I suspect that a court would throw this out on the information given.

So why are the company pursuing this? You had better make sure all your ducks are lined up and in order then write them a letter denying the debt and the reasons why.