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Urgent help for sky high energy bill
oneunluckylady
Posts: 3 Newbie
in Energy
two years ago when i moved into my rented property which is electric only, i contacted eon energy and gave them an meter reading and was told as i only have electric in my property they will put me on the economy 7 tarrif.
so with every month that has passed up untill october last year i had been payng £30.00 pm . In october i recieved a letter telling me that they had underestimated my bills and that i should in fact be paying £42.00 pm. This being fine i was happy with the direct debit to increase and have never missed a payment since ive been with eon. In january i got a vist from one of their staff to read the meter. My eon online statements are quarterly and as the direct debit was leaving my account each month without fail i mainly only checked my bank account. I checked my eon account online yesterday and saw on my statements and bills that i had been in credit for past two years up untill my recent statment due to vist from their staff saying i now owed £1075.00.
I called them up immediately and was told that yes i have made my payments as requested by them every month, but they had made the mistake of underistimating my bills and that i did infact now owe them £1075.00 i then was asked to give them a meter reading and was told that as i am in an electric only property i was indeed put on the wrong tarrif to begin with and should have been put on an economy 12 tarrif instead and that YES EON had made the mistake of underestimating my bill. i was met with the response that they could only put me on a repayment plan to pay £200.00 pm to clear their mistake.
Obviously upset by this i then followed their online complaint process and contacted their complaints department and spoke to various staff members ,eventually ending up speaking to a manager about their mistake and that i now owed a huge debt due to THIER mistake . I was met with the response of "yes we have underestimated your bills and we agree we did ask for you to pay £30.00 then £42.00 each month and have made every payment by direct debt without fail and yes it does look like you have been put on the wrong tarrif. but you have used the energy and the only way to move forward is to put you on a repayment plan of £190.00 pm. And that although an error has been made we will not discount or reduce the size of the bill now outstanding. They then said that my direct debit will continue to take only £42.00 and will of course put me into further arrears and leave me with a higher arrears balance. When i asked them about the correct amount i should be paying they couldnt give me any figures and couldnt answer my questions about what the price would be each month if had/have been on the correct tarrif. Thry hav left my complaint open.
I am completely at my wits end and i dont know what to do.
i feel that i have a case but can anyone help?
and do i actually have a case or am i going to have to bite the
bullet and now pay £190.00 each month for their mistake and continue to fall into arrears?
so with every month that has passed up untill october last year i had been payng £30.00 pm . In october i recieved a letter telling me that they had underestimated my bills and that i should in fact be paying £42.00 pm. This being fine i was happy with the direct debit to increase and have never missed a payment since ive been with eon. In january i got a vist from one of their staff to read the meter. My eon online statements are quarterly and as the direct debit was leaving my account each month without fail i mainly only checked my bank account. I checked my eon account online yesterday and saw on my statements and bills that i had been in credit for past two years up untill my recent statment due to vist from their staff saying i now owed £1075.00.
I called them up immediately and was told that yes i have made my payments as requested by them every month, but they had made the mistake of underistimating my bills and that i did infact now owe them £1075.00 i then was asked to give them a meter reading and was told that as i am in an electric only property i was indeed put on the wrong tarrif to begin with and should have been put on an economy 12 tarrif instead and that YES EON had made the mistake of underestimating my bill. i was met with the response that they could only put me on a repayment plan to pay £200.00 pm to clear their mistake.
Obviously upset by this i then followed their online complaint process and contacted their complaints department and spoke to various staff members ,eventually ending up speaking to a manager about their mistake and that i now owed a huge debt due to THIER mistake . I was met with the response of "yes we have underestimated your bills and we agree we did ask for you to pay £30.00 then £42.00 each month and have made every payment by direct debt without fail and yes it does look like you have been put on the wrong tarrif. but you have used the energy and the only way to move forward is to put you on a repayment plan of £190.00 pm. And that although an error has been made we will not discount or reduce the size of the bill now outstanding. They then said that my direct debit will continue to take only £42.00 and will of course put me into further arrears and leave me with a higher arrears balance. When i asked them about the correct amount i should be paying they couldnt give me any figures and couldnt answer my questions about what the price would be each month if had/have been on the correct tarrif. Thry hav left my complaint open.
I am completely at my wits end and i dont know what to do.
i feel that i have a case but can anyone help?
and do i actually have a case or am i going to have to bite the
bullet and now pay £190.00 each month for their mistake and continue to fall into arrears?
o <
0
Comments
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“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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