Anyone know of iglobals?

Muse

Hi

my mum has just informed me she was cold called today and bought some tech support for £80 from iglobals. They have accessed her pc remotely. She paid through paypal.

Obviously i am worried she has been the victim of a scam and if so what we should do next.

If anyone can offer any help or insight into this company it would be gratefully received.

victor2

Sounds like a scam.
Safest thing to do with the PC is factory reset it as you don't know what might have been installed.
Presumably no receipt of payment has been forthcoming. Contact PayPal and/or credit card company to see if you can cancel the payment.
Change all passwords for any online systems the computer may have been used to access.

fiddiwebb

Check out their website, they are a technical support site from India.

Depends what was said over the phone to your mum?

If they cold called your mum stating that she had problems or viruses on her computer or stated that they were from Microsoft or Windows then get in touch with Paypal and see if you can dispute the payment made, not sure what the situation would be if they were upfront and said they were from iGlobals from the start and they convinced your mum to buy technical support.

Muse

She was on her computer while on the phone to them. She gave them her ip address and they got on her pc remotely. she then paid them 80 thru paypal while on phone to them. Im worried they can 'see' what shes doing on pc eg logging onto online banking and other secure sites then taking password and log in details. Is this a possibility?

Apparently they have 'run' something on her pc to clear all the rubbish on there. She can log onto pc and see all her files. They are getting backmtomher to 'finish' the job.

victor2

Ask them how they got her number.
It may just be a legitimate service with agressive marketing. Personally, I wouldn't let a total stranger loose on my computer unless I'd removed the hard drive.
I'd still cancel the payment if possible and restore the computer back to as it was before they got a look at it.

Still get her to change all her passwords she uses to online systems.

Muse

Theyve been back on the phone and asked her to log onto a 'ammyy' website and she needs more RAM. When Ive googled ammyy it comes up 'scam'. They then put the phone down on her! Husband going to transfer photos onto a portable hard drive then going to get her pc stripped and reset, then change all passwords.

It sickens me to think there are people out there who prey on people who will fall for this. Thank you victor2 for youradvice. I'll see what I can salvage from this $h**ty business.