Claiming back PPi from Yorkshire bank

michelle_stt

Hi everyone.
Posting here after some advice for my grandparents.

They took a 15k loan out in 2002.
My Grandad was forced into taking out PPI as they said he couldn't have the loan otherwise. (he remembers telling them he did not want it).

They finished paying it off a couple of years back.
They want to claim it back.
Ive found their paperwork for it and downloaded the questionnaire.

What I wanted to ask is what do I put on the cover letter and where do I send all the information? Do I also include a copy of the paperwork they have?

Any help would be brill thank you.

dilus

michelle_stt wrote: »

Hi everyone.
Posting here after some advice for my grandparents.

They took a 15k loan out in 2002.
My Grandad was forced into taking out PPI as they said he couldn't have the loan otherwise. (he remembers telling them he did not want it).

They finished paying it off a couple of years back.
They want to claim it back.
Ive found their paperwork for it and downloaded the questionnaire.

What I wanted to ask is what do I put on the cover letter and where do I send all the information? Do I also include a copy of the paperwork they have?

Any help would be brill thank you.

Hi michelle_stt,
You don't need to put in a covering letter, the questionnaire is fine. Check the paperwork to see if it was an upfront single premium (added to the loan at the beginning) as this is a big NO NO. If it was, include that on the questionnaire before sending. Copy the questionnaire and the original paperwork and send the COPIES by recorded delivery. Keep a note of dates you do everything
Found the following on Yorkshire Bank's website

Addressing Your complaint
Addressing Your Complaint
Yorkshire Bank is committed to providing a high standard of customer service. However, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.
If you do wish to register your complaint, please follow the steps below. Please could you provide as much relevant information as possible, including your account details, the Branch/Business Area involved, summary of your complaint and any actions already taken to address the issue.
Step 1
If possible, please refer your complaint to the original point of contact.

If the matter is not resolved to your satisfaction by this member of staff please speak or write to your Branch/Relationship Manager. Your Branch/ Relationship Manager will ensure that your complaint is investigated and try to resolve the matter to your satisfaction. If your complaint has not been resolved by the close of business on the next working day following it's receipt, we will either send you an acknowledgement letter or a written response addressing the matters you have raised. We will issue this within five working days of receipt of your complaint.
Step 2
If you are still dissatisfied with the response from your Branch/Relationship Manager you may refer your complaint to our Customer Engagement Manager at the following address. The Customer Engagement Manager will arrange for your complaint to be investigated further.

Customer Engagement Manager
Yorkshire Bank
Head Office Complex
4th Floor, 40 St. Vincent Place
Glasgow
G1 2HL

Telephone : 0845 602 5410
email : customer.engagement@eu.nabgroup.com

Good luck and keep us posted

MetalMicky

Hi,
I found this discussion after searching for nabgroup (how appropriate) E-mail addresses. I'm currently trying to settle a PPI claim with Clydesdale bank - same customer engagement group.

The steps for a claim are:

1. Request a copy of your original credit card agreement. This provides legal evidence that you were forced to accept PPI, or never realized you had been signed up.

2. Use the Data Protection Act (Subject Access Request) to request copies of all statements in the relevant period.

3. Use a spreadsheet such as OpenOffice to calculate the total payments (PPI, interest) and what it would have been if you didn't have to make those payments.

4. Make a claim to the bank with the calculated amounts and send it to them by recorded delivery, next day delivery or registered post. Anything so long as it proves that they received your request.

5. Wait for their "final response letter". If they don't give you a refund, make a complaint to the Financial Ombudsman Service. They can make a decision in your favour.

6. Even then the bank may not pay up immediately, they might take 6-8 weeks to do their own research. Beyond that, then you are looking at the legal path; solicitors letter, court actions and bailiffs.

Stupid_Question

1. Request a copy of your original credit card agreement. This provides legal evidence that you were forced to accept PPI, or never realized you had been signed up.

No it doesn't, it actually does the opposite. It shows that you did sign for the PPI!

2. Use the Data Protection Act (Subject Access Request) to request copies of all statements in the relevant period.

Not really necessary.

3. Use a spreadsheet such as OpenOffice to calculate the total payments (PPI, interest) and what it would have been if you didn't have to make those payments.

Why?

4. Make a claim to the bank with the calculated amounts and send it to them by recorded delivery, next day delivery or registered post. Anything so long as it proves that they received your request.

Complaint not claim. Again, no need to do this - the redress method is defined by the FSA, there's no need to attempt to work it out yourself, all that will achieve is giving the complaint handler a chuckle.

5. Wait for their "final response letter". If they don't give you a refund, make a complaint to the Financial Ombudsman Service. They can make a decision in your favour.

They can also agree with the bank. A rejection is not necessarily wrong.

6. Even then the bank may not pay up immediately, they might take 6-8 weeks to do their own research. Beyond that, then you are looking at the legal path; solicitors letter, court actions and bailiffs.

Don't threaten a bank with a massive legal department with any of these things!

Making a complaint is simple.

1. Call lender, find out account details, log complaint.

2. Fill out FOS Questionnaire, send to lender.

3. Do nothing. Wait 8 weeks.

4. Receive decision.

5. Accept decision or refer to FOS.

[Deleted User]

The original posts in this thread were made more than a year ago. I doubt the OP still needs any advice good or bad. She last logged on in June 2012.

dunstonh

MetalMicky wrote: »

Hi,
I found this discussion after searching for nabgroup (how appropriate) E-mail addresses. I'm currently trying to settle a PPI claim with Clydesdale bank - same customer engagement group.

The steps for a claim are:

1. Request a copy of your original credit card agreement. This provides legal evidence that you were forced to accept PPI, or never realized you had been signed up.

2. Use the Data Protection Act (Subject Access Request) to request copies of all statements in the relevant period.

3. Use a spreadsheet such as OpenOffice to calculate the total payments (PPI, interest) and what it would have been if you didn't have to make those payments.

4. Make a claim to the bank with the calculated amounts and send it to them by recorded delivery, next day delivery or registered post. Anything so long as it proves that they received your request.

5. Wait for their "final response letter". If they don't give you a refund, make a complaint to the Financial Ombudsman Service. They can make a decision in your favour.

6. Even then the bank may not pay up immediately, they might take 6-8 weeks to do their own research. Beyond that, then you are looking at the legal path; solicitors letter, court actions and bailiffs.

1 - wrong
2 - only works if they have copes.
4 - you dont make a claim. You make a complaint. This is the most important stage yet it is one you have glossed over.
6 - PPI is not seen as a legal issue. Those that have tried the courts have typically found the courts ruling in favour of the lender and suffering costs of the action. It is a very high risk strategy to go down the legal route.