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Fab Amazon Service
ksh123
Posts: 1,248 Forumite
Having been let down by Parcelnet ( surprise!) I discovered today that my parcel, needed for daughter's birthday, was being returned to Amazon.
So I went to Amazon and clicked on their "phone me" tab. Within seconds a very nice lady from US called me. I told her my story and she told me to re-order and request super fast delivery (£7.95 for my parcel). She then immediately refunded the cost of my undelivered parcel and put £15 into my Amazon account to offset the cost of special delivery. 5 minutes later I re-ordered, the £15 was there so I used it off my order result: £7.05 in pocket and parcel guaranteed delivery before 1pm tomorrow!
Only a bit irritating, and that was down to Parcelnet, but Amazon certainly gave a 5 star service! (wish they'd dump Parcelnet tho.)
So I went to Amazon and clicked on their "phone me" tab. Within seconds a very nice lady from US called me. I told her my story and she told me to re-order and request super fast delivery (£7.95 for my parcel). She then immediately refunded the cost of my undelivered parcel and put £15 into my Amazon account to offset the cost of special delivery. 5 minutes later I re-ordered, the £15 was there so I used it off my order result: £7.05 in pocket and parcel guaranteed delivery before 1pm tomorrow!
Only a bit irritating, and that was down to Parcelnet, but Amazon certainly gave a 5 star service! (wish they'd dump Parcelnet tho.)
Stop looking for answers....
The most you can hope for are clues.....:)
The most you can hope for are clues.....:)
0
Comments
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I have to agree with you. Any little niggles that I've had, when ordering from Amazon, have been resolved favourably.0
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