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Eon - Heatwise = Con
Hi Everyone,
Just want to warn you about the con that is Eon's Heatwise plan - we moved into a house that has 4 storage rads, we're a small family so at first we thought - keep them turned down to a minimum to start with and see how we go.....
We received a letter from Eon about 2 weeks after we moved in ... saying "Blah Blah welcome to Eon". I then ring them up with the readings for when we moved in - I give them the current readings and that's when I'm in for a shock - nearly £200!!! Eon are absolutely clueless when it comes to understanding anything to do with utilities and even their own tarrifs - the advisors are rude and unhelpful and they just simply transfer you from one department to another. I've done some research to see how I go about moving to another supplier ..... As we're on Heatwise (meters and tariffs completely "unique" to Eon....) we thought we were unable to move.
That's what they want you to think. However, I rang them up and asked to have my meter changed (they will inquire as to why you want to do this and really try to put you off) - be very insistent! They will however charge you £51.06... a bargin to escape them really.
Anyway our meter has been changed to an Economy 7 meter - the day after this was complete I moved to another supplier on a good Economy 7 tariff. The rates and customer service are so much better -we've saved a significant amount of money (well over a 1/3 of what we used to pay a month) partly due to the fact we can choose a competitive plan
The icing on the cake is that we are not with Eon anymore - they are a truely shocking company and rip their customers off whilst being rude and obnoxious if you "dare" to challenge them.
In short do what ever you can to move from this abismal company.
Just want to warn you about the con that is Eon's Heatwise plan - we moved into a house that has 4 storage rads, we're a small family so at first we thought - keep them turned down to a minimum to start with and see how we go.....
We received a letter from Eon about 2 weeks after we moved in ... saying "Blah Blah welcome to Eon". I then ring them up with the readings for when we moved in - I give them the current readings and that's when I'm in for a shock - nearly £200!!! Eon are absolutely clueless when it comes to understanding anything to do with utilities and even their own tarrifs - the advisors are rude and unhelpful and they just simply transfer you from one department to another. I've done some research to see how I go about moving to another supplier ..... As we're on Heatwise (meters and tariffs completely "unique" to Eon....) we thought we were unable to move.
That's what they want you to think. However, I rang them up and asked to have my meter changed (they will inquire as to why you want to do this and really try to put you off) - be very insistent! They will however charge you £51.06... a bargin to escape them really.
Anyway our meter has been changed to an Economy 7 meter - the day after this was complete I moved to another supplier on a good Economy 7 tariff. The rates and customer service are so much better -we've saved a significant amount of money (well over a 1/3 of what we used to pay a month) partly due to the fact we can choose a competitive plan
The icing on the cake is that we are not with Eon anymore - they are a truely shocking company and rip their customers off whilst being rude and obnoxious if you "dare" to challenge them.
In short do what ever you can to move from this abismal company.
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Comments
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Hi Parchie and welcome to the forum. This tariff already has a discussion thread <here>. You might want to move your post across to save repetition.
Warning: In the kingdom of the blind, the one-eyed man is king.
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