SMS from Halifax

backinbusiness

Not sure about this one.

Had a text alert from Halifax confirming set up of a new recipient.

Panicked (for a second!) as I hadn't been online, and went to call the number provided in the text.

Got a grip(!) - called general number instead and logged on at the same time.

Thing is - the numbers provided in the SMS were Halifax ones - one for UK and one for abroad.

Operator confirmed NO new payments set up on my account - suggested another customer may have incorrectly given my mobile number, and of course there is no way of correcting this my end.

The 4 digits given did not correlate to any of my accounts, and the text did look genuine.

Bit of a pain if I am going to be advised every time he/she sets up new payees.

BiB

stclair

Hopefully the bank will have a system that will be able to identify every account your telephone number is detailed on. RBS use SQLs for this type of thing !!

backinbusiness

stclair wrote: »

Hopefully the bank will have a system that will be able to identify every account your telephone number is detailed on. RBS use SQLs for this type of thing !!

I won't pretend to know what an SQL is, but you think they should be able to discover who's input my mobile number by mistake then?

Might pop into branch tomorrow then - tend to be fairly helpful there.

Thanks.

BiB

rb10

If the texts continue, then take it further with them.

Halifax used to have a system where branch staff could search for accounts by phone number - this would have quickly identified who had incorrectly given your phone number. But this was in the pre-Lloyds TSB days...

There still has to be a way of them identifying the account, even if it cannot be done at branch/call centre level any more.

fairpoint

Hi OP, phone them back up and ask for your mobile number to be removed, they wont need any of your account details, all they will take is the mobile number, your name etc and they will be able to pass it on to a team who can have it removed of the system so you wont get any more texts, if the advisor is unsure ask them to check with a manager.