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have I been harsh?
Comments
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I don't think the OP was to harsh, the seller used Ebay to get rid of junk to an unsuspectng buyer. Feed back should show how the seller performed, in this case he got what he deserved and will think twice before he lists his rubbish again. 5 years out of date is no small mistake, the ink could very well clog up the printheads and knacker the printer, could have been an expensive cartridge if the OP didn't spot it.
Leaving negative feedback BEFORE giving the seller a choice to rectify the problem first is harsh.
The seller may have been unaware that ink goes out of date but the buyer obviously knew as s/he checked the date when it arrived. If there was no date given on the listing then why did the buyer not send the seller a message before bidding to ask what date was on the packaging?A home without a dog is like a flower without petals.0 -
Because that shouldn't be necessary - seller should not sell ink that is 5 years out of date, and buyer should not have to ask about something that fundamental to item quality. It's ridiculous to say the buyer should do the work in this situation.Leaving negative feedback BEFORE giving the seller a choice to rectify the problem first is harsh.
The seller may have been unaware that ink goes out of date but the buyer obviously knew as s/he checked the date when it arrived. If there was no date given on the listing then why did the buyer not send the seller a message before bidding to ask what date was on the packaging?
Also as a casual buyer of ink who only knows what it is used for and not the ins and outs of everything, I wouldn't even know whether there was such a thing as an expiry date on printer ink. However, I have had one printer broken by an eBay seller who sent me dodgy generic ink when they were supposedly selling genuine HP ink - and so have little sympathies for sellers who sell things like this in this way than most people.
I only ever buy ink through proper sites like Rubberfrog nowadays - you know what you are getting."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Because that shouldn't be necessary - seller should not sell ink that is 5 years out of date, and buyer should not have to ask about something that fundamental to item quality. It's ridiculous to make the buyer do the work in this situation.
Also as a casual buyer of ink who only knows what it is used for and not the ins and outs of everything, I wouldn't even know whether there was such a thing as an expiry date on printer ink. However, I have had one printer broken by an eBay seller who sent me dodgy generic ink when they were supposedly selling genuine HP ink - and so have little sympathies for sellers who sell things like this in this way than most people.
I only ever buy ink through proper sites like Rubberfrog nowadays - you know what you are getting.
The seller might not have been aware that ink goes out of date. He might have found the ink lying around the house and no longer needs it so listed it on eBay without even realising that ink has an expiry date.
The buyer should have contacted the seller upon receiving the item to give him a chance to rectify the problem but instead s/he left negative feedback without giving the seller a chance.
The OP stated the reason s/he did not contact the seller before leaving feedback was 'because of cost to return post'.
Had s/he notified the seller of the problem prior to leaving negative feedback he might have accepted fault and refunded without asking for the ink to be returned since it was out of date and no use.A home without a dog is like a flower without petals.0 -
Wow rubberfrog is expensive, Amazons cheaper for mine!
Think it was a little early for a neg - they may have refunded you without returing the item otherwise?The Fields are Green, The sky is blue, the River Nene goes winding through, The market square is Cobblestoned, It shakes the old dears to their bones, A finer town you'll never see, A finer town they'll never be, Big city lights don't bother me, Northampton Town I'm proud to be!0 -
I'd rather spend the money knowing that I get a genuine cartridge fit for purpose.Wow rubberfrog is expensive, Amazons cheaper for mine!
Think it was a little early for a neg - they may have refunded you without returing the item otherwise?
Mind you last time I bought a printer I chose one (Epson) that ink was cheaper for, plus I tend to buy the cheaper generic ink to keep costs down. I pay about £3 a cartridge, but most importantly, I know what I'm getting and I'm not taking any risks - eBay is good for a lot of items but I have always had problems with electronics and accessories/peripherals so I buy anything more complicated than a straightforward charger on Amazon or from other stockists.
eBay is not the be-all and end-all of online commerce. My jury is out on the neg - I would make the judgement based on the seller's listings and policies. If it seemed like a genuine oversight from a private seller then I would contact them. If it seemed a deliberate attempt to palm off items not fit for purpose from a business seller who ought to know better and who was likely to make a song and dance about a return over 99p, then I might be less happy to make contact and more likely to just write it off and leave a neg."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
I'd rather spend the money knowing that I get a genuine cartridge fit for purpose.
Mind you last time I bought a printer I chose one (Epson) that ink was cheaper for, plus I tend to buy the cheaper generic ink to keep costs down. I pay about £3 a cartridge, but most importantly, I know what I'm getting and I'm not taking any risks - eBay is good for a lot of items but I have always had problems with electronics and accessories/peripherals so I buy anything more complicated than a straightforward charger on Amazon or from other stockists.
eBay is not the be-all and end-all of online commerce.
I have bought lots of ink off ebay no problem, maybe I am lucky? Infact I now buy my colours off one power seller as they were geunine. otherwise from Amazons Indigo Starfish company. I think it really comes down to the type of printer/ink you have.The Fields are Green, The sky is blue, the River Nene goes winding through, The market square is Cobblestoned, It shakes the old dears to their bones, A finer town you'll never see, A finer town they'll never be, Big city lights don't bother me, Northampton Town I'm proud to be!0 -
Also as a casual buyer of ink who only knows what it is used for and not the ins and outs of everything, I wouldn't even know whether there was such a thing as an expiry date on printer ink.
Neither would a casual seller.
Most of my inks DON'T have a date on. In fact, i have only ever had one out of about 200 inks with a date on - it was an HP.
Thats why i myself accidentally sold an HP one - only to be told it was a few months out of date. The buyer got it for free. Thats why i know to check now. We learn from our mistakes, do we not.
And why do HP put a date on? So they get thrown out and we have to buy another one. A bit like 'best before' on food.
I do agree though - that 5 years was a bit much. But i doubt wether the seller realised. It would not have been worth the subsequent hassle for a 99p item.0
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