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Modem going off when on the phone

Nudge
Nudge Posts: 6,979 Forumite
Any advice please, I have had my panasonic phones for 2
months now, but starting this afternoon when anyone in
the house is on the phone the modem online lights go off
Then when they hang up it comes on again
I only know the very basics so I hope not a stupid question
but would appreciate any suggestions
The main phone is in the hallway and extension in living room
where the pc is, but nothing as been moved it as always been
in the same place
Nudge

Comments

  • Are you using filters (assuming your Broadband is on your phone line)
    What is this life if, full of care, we have no time to stand and stare
  • boxst
    boxst Posts: 454 Forumite
    As above, you need a filter on every phone socket that has a telephone plugged into it ...
  • Nudge
    Nudge Posts: 6,979 Forumite
    yes I have filters on the phone lines and it as worked perfect
    until today, unless they have gone faulty
  • vyle
    vyle Posts: 2,379 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This actually happens to me from time to time.

    If you have filters on your lines, it could be that your base unit is too close to the router (which some speculate could cause enough electrical interference to knock the router out, even if it's not using wireless), or a line fault somewhere.
  • Nudge
    Nudge Posts: 6,979 Forumite
    thanks for your quick replies, I will try replacing filters
    and see if it continues
    It just seemed odd to just start
  • John_Gray
    John_Gray Posts: 5,845 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Nudge wrote: »
    It just seemed odd to just start
    Surely not! A problem has to start some time, usually randomly!
  • Good point from Vyle, having the base phone of a DECT can affect the modem, we came across this effect the other day when at a customer's.
    What is this life if, full of care, we have no time to stand and stare
  • Fosterdog
    Fosterdog Posts: 4,948 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Have you tried just restarting your router? I had this happen a while back and decided to try it as I couldn't buy new filters for a few days, restarting the router worked and I haven't had the problem since
  • Nudge
    Nudge Posts: 6,979 Forumite
    I have just restarted the router and see how it goes
    thankyou for your help it is appreciated
    Nudge
  • GunJack
    GunJack Posts: 11,897 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    this is totally indicative of a line fault, most probably a hi-res fault on one of the joints between your house and the PCP (street cab). Report it to your ISP and they will send Openreach out to investigate/sort
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
This discussion has been closed.
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