What does this sentence means?

SCUD

Quentin wrote: »

As previously pointed out, the question you will have answered won't just concern "cancelled" policies! Sales agents cannot be relied on!

Get this matter (regarding the cracks not mattering, and the refused renewal not mattering) confirmed in writing - your old insurer looks to have put this "loss" on your record, and it could come back to bite in the future (eg. should you ever make a claim, and the database is checked)

I bought the policy now
how should I ask them for confirmation in writing?

Should I e-mail them or call them again?

Could you please advise?

I already have an e-mail from AA saying that my request to cancel the policy is done which arrived BEFORE the renewal refusal letter issued.

Quentin

You could write or email them confirming your call regarding the cracks/refused renewal and ask them to confirm they don't have any concern over these cracks.

(You have nothing to lose by getting this clearly sorted now, and everything to gain should you need to make a claim in the future)

MAke sure you keep the correspondence on file!

SCUD

I wrote an email to POST OFFICE and AA.
I will update you when I get a response.

Thanks