Kwik fit help please

strawberrybeetle

Hi. My partner took his car to kwik fit for an mot. It's quite old and we were expecting some work. It failed and they gave us a quote of a thousand pound so we took car to another garage and they have done work needed on failure certificate for 220 we then asked that garage to re do mot only to find out it has another 300 pounds worth of welding needed to pass the mot
If we had known this from the beginning we would have scrapped the car. Any ideas on what we can do as kwik fit didn't pick up any of the welding needed doing?

Thanks in advance

s_b

you need to get vosa involved if this kwik fit place is only failing work it can do before consequences happen to someone

Strider590

Not a lot you can do unless crapfit gave you an MOT failure sheet with falsely failed items present..... Burden of proof n all that.

strawberrybeetle

This is my trouble, but they failed it last Friday and it's been at the other garage since monday first thing. So the welding hasn't happened over 2days

Road_Hog

strawberrybeetle wrote: »

Hi. My partner took his car to kwik fit for an mot. It's quite old and we were expecting some work. It failed and they gave us a quote of a thousand pound

Sorry, I know this doesn't help you and it isn't a dig at you, more a warning for others that read the forum.

Time and time again, people are warned not to use the likes of KwikFit for MOTs. The staff are paid basic wages and make up their money from commission (unless things have changed recently). KwikFit is fine if you know about your car, and you know what to check over before you hand it to them.

If you're not car savvy, then you are asking to be targetted for for extra work.

s_b

its up to the mot tester to satisfy himself that there is no structural corrosion within specified places so if the other garage have found corrosion near load bearing areas then as i say you need to inform vosa pronto
hopefully the welding hasnt been done or theres nothing you can do
im assuming new mot garage used the prescribed toffee hammer too and not an ice pick

Lum

If you've fixed everything that KwikFit failed it on then why not take it back there for an MOT, then either run it into the ground for a year or sell it on with a 12 month MOT to get some of your money back.

colino

I'm actually surprised that KF would be so daft, presuming your other garage is legit, to leave off all of the failures for the MOT. Get the fail sheet and ring VOSA, they will be interested, but don't get anything else done on the car until they have seen it.
Alternative is get on to KF and go down the PR route and get them to fix for nowt.

Road_Hog

colino wrote: »

I'm actually surprised that KF would be so daft, presuming your other garage is legit, to leave off all of the failures for the MOT.

I think post #2 answered that. The logic is, does KwikFit fail on all 5 items or just the 4 that KwikFit can do. If they fail on 5 items and then inform the customer that they can't do all the work, then the customer is likely to go somewhere where they can do the whole lot.

End result, no work for KwikFit. I would be interested to hear what VOSA's opinion is, as to regards whether this work needs done or whether the independent garage has been over zealous.

Joe_Horner

Hopefully you haven't had any of the extra work done yet? If you haven't then contact the garage first thing and tell them not to proceed because you need to speak to VOSA about Kwik Fit missing the corrosion.

Then speak to VOSA and explain the whole situation because one of these garages is doing stuff they shouldn't. Either:

Kwik Fit have missed structural corrosion. Despite some opinions of them, and some of the horror stories, that's quite unlikely. They tend to fail possibly borderline stuff rather than passing clear failures!

Or:

The other garage, having done the failures (possibly some that weren't needed) at a good price, are failing on stuff that's not really there and relying on the fact that you'll get them to "weld it all up" before anyone else gets to see. It's a little worrying that the garage completed the other work, and took an MOT fee, before finding the extra welding. That may be an innocent case of the corrosion being hidden away somewhere but if KF had quoted over £1k for the original repairs it's likely they would have involved a fair bit of digging round underneath the car somewhere!

There's no way you'll be able to tell which of the above (or a mix of the 2) is the case, but either way there's at least one MOT centre which isn't testing as they're supposed to. In your case it's costly and inconvenient, in the next customer's case it might be complete brake failure!

So speak to VOSA and let them sort out what's been going on where - they might even agree to an "inverted appeal" test against the corrosion that Kwik Fit passed. That's generally done where you car passes the test and you don't think it should have but they might (I'm not 100% sure) be able to do one against a specific "area" (such as corrosion) that was passed but you now believe should have failed.

The advantage of doing it that way is that there's no charge for an appeal against pass and it's done by a VOSA examiner who has absolutely no interest except whether test standards are being maintained.

Kwikfit_company_representative

strawberrybeetle wrote: »

Hi. My partner took his car to kwik fit for an mot. It's quite old and we were expecting some work. It failed and they gave us a quote of a thousand pound so we took car to another garage and they have done work needed on failure certificate for 220 we then asked that garage to re do mot only to find out it has another 300 pounds worth of welding needed to pass the mot
If we had known this from the beginning we would have scrapped the car. Any ideas on what we can do as kwik fit didn't pick up any of the welding needed doing?

Thanks in advance

Hi Strawberrybeetle

We were concerned to read abut your experience with an MOT at one of the Kwik Fit centres. We were wondering if we might be able to help with the situation. If so, please could you message me your contact number and I can ask someone at head office to give you a call. Alternatively, you can contact me directly at [EMAIL="kwikfitwebcare@kwik-fit.com"]kwikfitwebcare@kwik-fit.com[/EMAIL].

Kind regards
Gerry