Kan Kan Female Driving School - SHOCKING!!

sam_bon

KAN KAN DRIVING SCHOOL FOR WOMEN

STAY AWAY!!!

Bought 5 lessons for £60 over the phone before xmas as a Christmas present for my girlfriend. My girlfriends parents also done the same thing for her Christmas Prsent.

So...Girlfriend received 2 gift vouchers and has gone to book and have been told:

1) Theres only one voucher per person?

(These are gift vouchers not discount vouchers)

Then after discussion they said:

2) Well she can only have 7 and half "Maybe" 8 lessons??

3) You have to save two lessons from the voucher for just before the test.

Now I'm really not happy about the above after paying for 10 lessons we should get 10 lessons surely???

Their response was...well thats your options? Nothing we can do.

How is it fair that we pay for 10 but only get 7 and half maybe 8?? Not sure why its Maybe??

Anyone else had problems with them?? I've had friends use and Instructors are always canceling!

Who can I complain to?? Please help because I feel they are ripping me off??

Thanks

Sam

s_b

make a complaint to your local rag but tell them your going to do it first
this was the only way i got scenes of crime to my burglary at work last month

seems people still dont like bad publicity

stevemcol

Have you pointed out that they actually offer 10 lessons for £99 and as a goodwill gesture, that is what you would like to change to?
http://www.ukankan.co.uk/products.htm

sam_bon

I mentioned this but she was having none of it....asked to speak with a manager and was told not available but was told to email the company on their info email.

I'll try the newspaper route. Just so frustrating...All my girlfriend wants to do is learn to drive and spend her gift vouchers in the process.

colino

Doesn't really matter the offer, either the £9.90 or £12 per lesson block should make everyone run away. Professionally trained instructor, who has to maintain their credentials, comes to your home or place of work in a fully maintained car and gives between 40-60 minutes of their professional time cannot come out in a proper, full-time business at less that £25/lesson.
Pay peanuts, get monkeys.

Lum

To be fair, the two lesson slots before the test thing is pretty common.

Any driving school worth their money will insist on a final lesson immediately before the test so that they can get you in the right frame of mind for the test and do final checks on anything you might be getting wrong on the day. That's one lesson gone.

They you will be taking the instructors car out for the test itself, meaning that the instructor is sat on their backside doing nothing for the duration on one hour. You may see that as time where you are not using the instructors services but in reality you are, to them it's dead time where an instructor and a car are taken out of play, that's the second lesson gone.

sam_bon

Yes I understand the two lessons before the test and that is fine with me.... however these two lessons were included in the "7 and half maybe 8" the company have mentioned.

Lum

Fair enough, that does sound pretty crap and worthy of taking further. I just wanted to make sure that wasn't the reason for the discrepancy because if it was you'd look a bit of a plonker when you go to trading standards or whoever with this.

Did either of you buy the gift voucher on a Visa or Visa Debit card? If so then you could ask them to do a chargeback on one of the vouchers due to the company refusing to provide what you have paid them for.