Halifax C**P

Apreciar

I have a Halifax esaver, should be immediate access and unlimited withdrawals. I wanted to close the account, well in excess of £100k; not allowed to do this online so rang and asked for account closure, was told I must write in to close the account (is this immediate access), and it would take ten days, the delay would be only due to the postal service, could be sooner.

So, wrote on 7th Feb with all details and signatures, as of today the account is still not closed. Rang to find out what has happened only to be told "we will deal with it when we can, there is probably a delay", PROBABLY, tomorrow will be fifteen days with no sign of the money.

Halifax are certainly a bank that I will not be using again and certainly would not recommend to anyone, their service stinks.

alanq

Is the Halifax FP limit not £25,000?
http://www.ukpayments.org.uk/faster_payments_service/value_limits/

It would only have taken a few days to empty the account which was always going to be quicker than getting a cheque and waiting for it to clear. (Unless of course your large withdrawals triggered anti-fraud measures).

I would always withdraw all but a minimum sum before applying to close an account to avoid the risk of this type of delay.

Apreciar

The max per day for FTP is £10k, there was £160k in the account, this would have taken sixteen days and would have meant I would be forwarding this on to the next bank at ten thousand per day. As the claimed a maximum of ten days to close the account this was much preferred and the accrued interest could be paid on the closing balance.

I still maintain that to take at least sixteen days to close an account is ludicrous and totally unacceptable. No wonder they were in such a state before the bail out.

oldfella

that limit should only apply to FP, you should be able to move far more than £10k by BACS

Lokolo

I suspect because of the amount they are doing checks on it. £160k is quite a lot of money to move all at once!

Apreciar

Lokolo wrote: »

I suspect because of the amount they are doing checks on it. £160k is quite a lot of money to move all at once!

They are happy enough to take it not return it.

Lokolo

Apreciar wrote: »

They are happy enough to take it not return it.

Erm OK?........

Gromitt

What I've done in the past was to transfer it to a current account and then go to a branch to transfer that amount (they'll do it with sufficient id as its no longer in an 'online only' account). They ask why, you say "I'm buying a property and no, I'm not interested in your home insurance" and thats that.

Once thats done, then you fill out the paperwork for closing the account (which now has a nil balance)

So yes, it's instant access.

Apreciar

Gromitt wrote: »

What I've done in the past was to transfer it to a current account and then go to a branch to transfer that amount (they'll do it with sufficient id as its no longer in an 'online only' account). They ask why, you say "I'm buying a property and no, I'm not interested in your home insurance" and thats that.

Once thats done, then you fill out the paperwork for closing the account (which now has a nil balance)

So yes, it's instant access.

All well and good. The point is it is an immediated access account but they will no make it immediate or even quick. Sixteen plus days I ask you, and I am expected to jump through hoops to get MY money.

noh

Halifax have a FP limit of £25K for current accounts.
Savings accounts have a FP limit of £25k or £99999 depending on the account.
Internal account transfers of at least £1 million are permitted.
You do have instant access.
Check here and click the "Payments Limit and time frames" tab.
http://www.halifax.co.uk/onlinebankinghelp/fasterpayments.asp

Apreciar

noh wrote: »

Halifax have a FP limit of £25K for current accounts.
Savings accounts have a FP limit of £25k or £99999 depending on the account.
Internal account transfers of at least £1 million are permitted.
You do have instant access.
Check here and click the "Payments Limit and time frames" tab.
http://www.halifax.co.uk/onlinebankinghelp/fasterpayments.asp

The whole point is if you want to close the account you have to write to them, with me it will be seventeen days now without closure. Yes you can jump through the hoops of transferring so much daily, but why should you, it is your money and they do not close the account in a reasonable time. Over the years I have dealt with almost every bank including the Icelandic ones which went bust, none of them have the closure delay that Halifax haVe created for me. With some banks you can close by phone or on their web page and do it instantly. Halifax will never see a penny of my investments in the future. I stand by my comment, they are C!!P.