How should I complain?

monstermuncher

I hate Barclays today.

I have two bank accounts with Barclays, a First Additions and an ordinary bank account which I used for bills. Last Friday I went into the branch, cleared the overdraft and closed the main account, and ordered a new card for the remaining bank account. I was told the card would be with my Wednesday.

As we're now on Monday, I phoned to ask what was going on. There has been no request for a new card, and the other account is still open. For both of these things I need to go into the branch, which will mean time off work.

As you can imagine this is very frustrating, not least because I now have no bank card, no access to online banking, and a bill I need to pay on Friday with no way of doing that.

The earliest I could take off work was next Monday, so it'll be at least 2 weeks before I have a card, or access to my money!

I want to put a formal complaint in with the bank. Should I expect them to do anything as an apology? Should I ask for something? I'm rubbish at complaining but this has really inconvenienced me for seemingly a very simple mistake, which I had taken the time to double check while I was there.

Any advice gratefully received, I'll just be sitting here crying in frustration :mad:

jonesMUFCforever

Hang on a minute - if you signed a form to close the account on Friday and its Monday today (assuming they sent the form to a department in their Head office overnight bag) then you have not given them much time have you?

monstermuncher

It was a week Friday. I received a cheque book for the account they were supposed to close today!

jonnyd281

monstermuncher wrote: »

It was a week Friday. I received a cheque book for the account they were supposed to close today!

Thats not what you said in your OP, you said last Friday, which only 3 days ago.

monstermuncher

I said the card was due on Wednesday, and as I still hadn't received it I rang them. I'm not sure how else that would be possible if it was Friday just gone.

I'm not sure how relevant it is after I've already clarified what I meant.

calypso_rhapsody

You have a cheque book for the account that you want to close (but which is still open?) Can you use that to pay your bill that is due? If you need to transfer funds from the ongoing account to the old one maybe you can do that by phone? Or get Barclays agreement to your creating a temporary overdraft in order to pay the bill and then you can sort it out when you go into branch?

As to compensation from a formal complaint - i'd ask for all the costs that you incur as a result of their failure to implement your instructions plus something for you time and hassle.