Can't delete infected files

thatgirlsam

ooeerr should I have 'zipped it up and attached it?'

What on earth does that mean, this is like a different language to me!

waddler_8

No, just carry on posting it.

thatgirlsam

Computer crashed during the malware scan, seem to have lost the attach txt

I noticed it had 130 objects detected before it crashed?! I will try it again

waddler_8

let me know if it crashes again.

thatgirlsam

Yes, crashed again...

I was watching it and it had 130 objects detected again then it crashed

Is it worth trying to abort the scan a few mins in and quarantine the files that it has detected as a start?

waddler_8

Can you boot to safe mode? If so, scan in safe mode first & see if it still crashes.

thatgirlsam

Yep, crashed in safe mode too :-(

waddler_8

Well that rules out one possible cause then.

Does it crash in the same place every time?

Do as you said earlier, abort the scan before it crashes, click yes to the prompt, then click on show results, then remove selected. Post that log and I'll see if I can see what might be happening.

thatgirlsam

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org
Database version: v2012.02.20.04
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Sam :: SAM-PC [administrator]
20/02/2012 22:47:34
mbam-log-2012-02-20 (22-47-34).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 42868
Time elapsed: 2 minute(s), 13 second(s) [aborted]
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 111
HKLM\SYSTEM\CurrentControlSet\Services\MyWebSearchService (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{00A6FAF1-072E-44cf-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA1-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{07B18EA0-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{07B18EAA-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyWebSearch bar Uninstall (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{00A6FAF6-072E-44cf-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{07B18EAB-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearchToolBar.SettingsPlugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearchToolBar.SettingsPlugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EAB-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{07B18EAB-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{0F8ECF4F-3646-4C3A-8881-8E138FFCAF70} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{8CA01F0E-987C-49C3-B852-2F1AC4A7094C} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{1093995A-BA37-41D2-836E-091067C4AD17} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.IECookiesManager.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.IECookiesManager (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{1E0DE227-5CE4-4ea3-AB0C-8B03E1AA76BC} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{25560540-9571-4D7B-9389-0F166788785A} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{C8CECDE3-1AE1-4C4A-AD82-6D5B00212144} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{17DE5E5E-BFE3-4E83-8E1F-8755795359EC} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.DataControl.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.DataControl (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4D7B-9389-0F166788785A} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{3DC201FB-E9C9-499C-A11F-23C360D7C3F8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{E47CAEE0-DEEA-464A-9326-3F2801535A4D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{3E1656ED-F60E-4597-B6AA-B6A58E171495} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HTMLMenu.2 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HTMLMenu (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3DC201FB-E9C9-499C-A11F-23C360D7C3F8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{3E720452-B472-4954-B7AA-33069EB53906} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{3E720450-B472-4954-B7AA-33069EB53906} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{3E720451-B472-4954-B7AA-33069EB53906} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.HTMLPanel.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.HTMLPanel (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3E720452-B472-4954-B7AA-33069EB53906} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{53CED2D0-5E9A-4761-9005-648404E6F7E5} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearchToolBar.ToolbarPlugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearchToolBar.ToolbarPlugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{63D0ED2C-B45B-4458-8B3B-60C69BBBD83C} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{8E6F1830-9607-4440-8530-13BE7C4B1D14} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{63D0ED2B-B45B-4458-8B3B-60C69BBBD83C} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.PopSwatterSettingsControl.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.PopSwatterSettingsControl (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63D0ED2C-B45B-4458-8B3B-60C69BBBD83C} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{7473D292-B7BB-4f24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{7473D290-B7BB-4F24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{7473D291-B7BB-4F24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{7473D294-B7BB-4f24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.PseudoTransparentPlugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.PseudoTransparentPlugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7473D294-B7BB-4F24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{7473D296-B7BB-4f24-AE82-7E2CE94BB6A9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{84DA4FDF-A1CF-4195-8688-3E961F505983} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{8E6F1832-9607-4440-8530-13BE7C4B1D14} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.PopSwatterBarButton.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.PopSwatterBarButton (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{938AA51A-996C-4884-98CE-80DD16A5C9DA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{29D67D3C-509A-4544-903F-C8C1B8236554} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{2E3537FC-CF2F-4F56-AF54-5A6A3DD375CC} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{98D9753D-D73B-42D5-8C85-4469CDA897AB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HTMLMenu.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98D9753D-D73B-42D5-8C85-4469CDA897AB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{9FF05104-B030-46FC-94B8-81276E4E27DF} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\ScreenSaverControl.ScreenSaverInstaller.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\ScreenSaverControl.ScreenSaverInstaller (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9FF05104-B030-46FC-94B8-81276E4E27DF} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{A4730EBE-43A6-443e-9776-36915D323AD3} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{A9571378-68A1-443d-B082-284F960C6D17} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{ADB01E81-3C79-4272-A0F1-7B2BE7A782DC} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.OutlookAddin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.OutlookAddin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{B813095C-81C0-4E40-AA14-67520372B987} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.KillerObjManager.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.KillerObjManager (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{C9D7BE3E-141A-4C85-8CD6-32461F3DF2C7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HistoryKillerScheduler.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HistoryKillerScheduler (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{CFF4CE82-3AA2-451F-9B77-7165605FB835} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HistorySwatterControlBar.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\FunWebProducts.HistorySwatterControlBar (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{D9FFFB27-D62A-4D64-8CEC-1FF006528805} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{0D26BC71-A633-4E71-AD31-EADC3A1B6A3A} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{E342AF55-B78A-4CD0-A2BB-DA7F52D9D25E} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\CLSID\{E79DFBCA-5697-4fbd-94E5-5B2A9C7C1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\TypeLib\{E79DFBC0-5697-4FBD-94E5-5B2A9C7C1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{72EE7F04-15BD-4845-A005-D6711144D86A} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.ChatSessionPlugin.1 (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\MyWebSearch.ChatSessionPlugin (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{E79DFBCA-5697-4FBD-94E5-5B2A9C7C1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Typelib\{D518921A-4A03-425E-9873-B9A71756821E} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{CF54BE1C-9359-4395-8533-1657CF209CFE} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Typelib\{F42228FB-E84E-479E-B922-FBBD096E792C} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKCR\Interface\{6E74766C-4D93-4CC0-96D1-47B8E07FF9CA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59C7FC09-1C83-4648-B3E6-003D2BBC7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AF847F-6E91-45dd-9B68-D6A12C30E5D7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170B96C-28D4-4626-8358-27E6CAEEF907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1A71FA0-FF48-48dd-9B6D-7A13A3E42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DDB1968E-EAD6-40fd-8DAE-FF14757F60C7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F138D901-86F0-4383-99B6-9CDD406036DA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Data: -> Quarantined and deleted successfully.
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 17
C:\Program Files\Internet Explorer\msimg32.dll (PUP.FunWebProducts) -> No action taken.
C:\Program Files\MyWebSearch\bar\1.bin\MWSSVC.EXE (Adware.MyWebSearch) -> Delete on reboot.
C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3HISTSW.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3DTACTL.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3HTMLMU.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\M3HTML.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3POPSWT.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\M3SKIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3CJPEG.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3SCRCTR.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\M3OUTLCN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3HTTPCT.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\M3MSG.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\F3REPROX.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWebSearch\bar\1.bin\MWSOEPLG.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
(end)

waddler_8

Yup - it's all MyWebSearch stuff. It's not downright malicious - more of an annoyance than anything else. That shouldn't be the reason for it crashing though

Will the scan complete now at all? Does it crash in one particular place or on one particular file?