Casio Exilim camera

Iona_Penny

In August last year my 16year old DD bought a casio exilim camera with birthday money from Jessops. In Nov it had a problem switching on (would turn itself back off straight away) We took it back and they sent and had it repaired (even though under warranty) Now it has a problem that the pictures on the screen have lines on them, and often the subject looks to have 'green' skin!!:eek:

I plan to go back to the shop this afternoon but want a replacement camera and not get it repaired again. What do you all think? I feel that they cannot expect to just keep repairing a new camera. Could I use the sale of goods act 'fit for purpose' line?

GreenNotM

Iona_Penny wrote:

and often the subject looks to have 'green' skin!!:eek:

Has your DD tried to set the white balance ?

You could approach Casio direct, at least then you know it has had an official repair http://www.casio.co.uk/Support/Services/

At Jessops use the nice camera but has been nothing but trouble, camera been repaired and your little DD is so upset, as it was a present she bought herself and it has gone wrong again, try to take it back in the original box with all the contents etc... then Manager then SoGA .....

Good luck

PS nothing wrong with green skin :rotfl: :rotfl: :rotfl:

Iona_Penny

Thanks for that advice, may give it a go. She is cross about the whole thing, she is 16 (and put £100 of her savings towards the purchase.)and had her previous camera stolen on a trip to Peru.
We have original receipt and all packaging, I just do not want to be fobbed off with another repair.

(silly me GNM what was I thinking!)

GreenNotM

Also Casio have 0208 London contact numbers if you want to speak to somebody there http://www.casio.co.uk/Support/Contact%20Us/ it may be a problem with the model.. check the feedback on Amazon etc for the model..

having the packaging makes the exchange easier and shows the camera has been cared for etc

superscaper

Definitely a good suggestion from greennotm. I don't have any experience of Casio personally but I have seen that sometimes manufacturers can be much more accommodating and more willing to go that extra mile than the retailers (even though it's really the retailers' responsibility). Also I'm pretty sure it would be much cheaper for Casio to replace the unit than it would by Jessops so they are more likely to do it.

Iona_Penny

Well I have just phoned the Casio customer service line. BIG THANKS TO GREENOTM .They tracked the previous repair via Jessops (so at least I know it had a manufacturers repair) but said they would expect to repair a camera at least twice under warranty (especially as this appears to be a separate fault) and only on a third fault would they consider (not certain) replacement. He did offer to send packaging direct so I could return it to them.

I actually feel that this is not good enough (although apparently if I read my warranty small print this is what it says) so I may be stuck. Will go to Jessops this pm and see what they have to say.

Iona_Penny

Was very pleasant in Jessops. Asked for a replacement camera or a refund but all they would do was send for repair again. The guy was very nice and added note to Casio to say it had been previously repaired and that due to go away in 4 weeks and could they try and return it before then (going to Berlin and DD really wants to take her camera.

When I asked at what point Jessops would replace or refund the answer was ....they wouldn't! unless their own service department finally felt it must be replaced. I asked what are the benefits from buying in-store from a National as opposed to buying on-line when I could send it back myself? Will wait and see but told him if it needs to be returned again I would be extremely unhappy. Thanks for suggestions, off to try and discover my consumer rights.