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Santander Faster Payments

I have tried today to send a £1000 FP online from my Santander Preferred account to my Natwest savings account. It's the first time I've made the payment, which may be the issue, but it hasnt left my Santander account, even though the payee history shows the payment with todays date. I have made payments to other accounts previously, that have all gone straight away. Any ideas when its likely to be sent? I thought Santanders FP were meant to be pretty reliable since the 1st Jan! :think:
Debt free and staying that way! :beer:

Comments

  • steve1980
    steve1980 Posts: 2,334 Forumite
    Yep, Sultana have ballsed up yet again I'm afraid, 20,000 customers affected, sounds like you are one of them.

    Email their complaints department, you might get a bit of compo.
    Estate Agent, Web Designer & All Round Geek!
  • jen245
    jen245 Posts: 1,606 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    edited 18 February 2012 at 6:10PM
    Oh ok, so is it a glitch just today, or is it an ongoing problem? How do you know about it?
    Debt free and staying that way! :beer:
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    steve1980 wrote: »
    Yep, Sultana have ballsed up yet again I'm afraid, 20,000 customers affected, sounds like you are one of them.

    Email their complaints department, you might get a bit of compo.

    I very much doubt if there will be any compo offered at this stage, FPS is not a guaranteed delivery system, and as long as Santander get the payments made by the end of Tuesday I believe they will be within the required timescale.
  • I've made 2 faster payments today and they seem to have gone from my account. Maybe just a glitch. The biggest payment was £46 maybe it is because it is a large amount. HTH
    [SIZE=2]SPC4 #1395 Aug 11 £135.75/£150
    SPC5 #1395 Shower fund used £13.60 31/7/12 Banked Farepack administrators cheque £301 19/10/12 £326.40 in the tin....TOTAL £641
    SPC6 #1395 Total £144.62
    SPC7 # 051 Banked so far £100 TOTAL £142[/SIZE]
    SPC8 #051 £46 :(SPC9 #51 £1091.34 :T:T
  • jen245
    jen245 Posts: 1,606 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    Well I've sent them a secure message, so ill see what they say, I hope it is just a glitch!
    Debt free and staying that way! :beer:
  • adamc260
    adamc260 Posts: 2,055 Forumite
    There was something in the paper about an IT issue that's being resolved.
  • jen245
    jen245 Posts: 1,606 Forumite
    Tenth Anniversary 1,000 Posts Combo Breaker
    It's gone in now, thanks guys :)
    Debt free and staying that way! :beer:
This discussion has been closed.
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