Boohoo.coms re-stocking fee

neilmcl

Angel_Rachie wrote: »

I know but I do not think their Terms and Cons are legal in the 1st place.

Well you'd be wrong. The £2 fee only applies "Unless you have cancelled your contract with us (Please see ‘What are my cancellation rights?’), we will deduct a £2.00 re-stocking fee from any refund to your debit / credit card / Paypal account." You didn't cancel the contract within the terms of the DSRs, therefore their own T&Cs apply.

neilmcl

Angel_Rachie wrote: »

I would not mind if they had been more upfront about it and not disguised P&P as a 're-stocking fee'.

Have you actually read, and more to the point understood their T&Cs. They seem fairly transparent to me.

tomwakefield

Angel_Rachie wrote: »

However I have still paid £3.99 for the initial postage...so £5.99 down the pan basically

Under DSR, initial postage should have been refunded too.

wealdroam

tomwakefield wrote: »

Under DSR, initial postage should have been refunded too.

But OP didn't comply with DSR cancellation terms.
See post #4.

unholyangel

OP has said they didnt cancel under DSRs.....but have we actually established that they haven't taken the necessary steps in order for the DSRs to apply?

OP, what steps exactly did you take when cancelling? What date did you receive delivery of the item, when did you cancel, how did you cancel, did you order any other items at the same time, was the delivery charge per item or a flat fee per order?

timbstoke

wealdroam wrote: »

But OP didn't comply with DSR cancellation terms.
See post #4.

They say that, but that doesn't necessarily make it so.

How long did you have the top before returning it? What process did you follow? It's entirely possible that your return was within the requirements of the DSRs, even if you didn't specifically refer to them when you returned it.

neilmcl

timbstoke wrote: »

They say that, but that doesn't necessarily make it so.

How long did you have the top before returning it? What process did you follow? It's entirely possible that your return was within the requirements of the DSRs, even if you didn't specifically refer to them when you returned it.

If you read my initial post I did make it clear to the OP what the process was for compliance under the DSRs. We cn only go on what we know.

unholyangel

neilmcl wrote: »

If you read my initial post I did make it clear to the OP what the process was for compliance under the DSRs. We cn only go on what we know.

But you did say:

Did you comply with the Distance Selling regulations, ie, inform them within 7 days from receipt of the item that you wish to cancel and return the top?

OP may not realise its 7 working days, starting the day after the item is delivered - minimum but can be up to 3 months and 7 working days depending on when and if they provided to them (in a durable form) certain written information.

OP may also not realise that you do not have to have returned the item within those 7 working days. You only have to inform them of your intent to cancel (should technically be in durable form but if the company accepts alternative methods - such as telephone - cancellations then it is still applicable).

timbstoke

unholyangel wrote: »

OP may not realise its 7 working days, starting the day after the item is delivered - minimum but can be up to 3 months and 7 working days depending on when and if they provided to them (in a durable form) certain written information.

Exactly my point - we're in the Consumer Rights forum. Lots of people who ask questions here aren't necessarily going to be as aware of their rights as their regulars. It could well be that the return was made outside the DSR's, but it's certainly worth finding out the full facts so we can give informed advice.