Home Phone Line Fraud - Not Possible??

wantmemoney

Dear ********

Many thanks for your e-mail and the information contained within it. I have now had the opportunity to speak to both **** and BT’s fraud department in relation to this matter.

BT have confirmed they have been investigating this for some time and have now passed their report to the police to review. They are aware that this problem has affected a number of their customers and believe that a form of ‘hacking’ into personal lines has taken place. BT are aware of all their consumers that have been affected by this problem and are refunding upon request. They have also been in recent contact with the PhonepayPlus Investigations team to obtain further information about the companies contracted on the numbers generating any charges.

PhonepayPlus will assist both BT and the police in providing any information that may assist their enquiries as requested but will not open a formal investigation as no breach of the Code of Practice has taken place – this appears to be fraud and this is therefore a matter for the police to investigate. Any link between **** and similar problems that may have previously occurred (such as in 1995) will hopefully be discovered as part of the police investigation. We will not be in a position to provide any further information, such as any company that may have sub-contracted with ****** to anyone other than BT or the police as part of their investigation.

I can assure you that I have discussed this matter in detail with Paul Whiteing, Chief Executive of PhonepayPlus who is in full agreement with this course of action. Mr Whiteing has regular meetings with Sir Alistair Graham and an update will be added to the next agenda.

If you do have any further questions please do not hesitate to contact me.

Regards

************
PhonepayPlus

BT have been misleading their customers and public since 1995. So you all believe it's people up telegraph poles at 3 am

lady_lurkalot

According to the BT engineer, another line had been connected to my mum's line at the telegraph pole and fed into another premises so presumably it was someone calling these chat lines from the comfort of their own home....... I'm no expert so I don't know if this is possible or he was not telling the truth? I have now asked for confirmation from TalkTalk that the privacy of my mum's phone is not compromised in any way, as the BT engineer did say it was possible this 'third party' could listen in to her calls (not a nice thought)