Hastings Direct - nightmare

Honeydog

So basically you think it is OK to screw over your customers unless they complain on here and give you bad publicity and then and only then - you will sort out their problems?

Too late chap - damage done.

TrickyWicky

Honeydog wrote: »

So basically you think it is OK to screw over your customers unless they complain on here and give you bad publicity and then and only then - you will sort out their problems?

Too late chap - damage done.

+1

I certainly won't even consider a quote from Hastings Direct having seen this from them twice now.

redvanman2

I use Hastings and have just had a accident, I was hit by a foriegn lorry on the motorway, exchanged details managed to drive home contacted Hastings who arranged a courtisy car from Nationwide (although I had to pay 100 pounds excess which I shouldnt have had to pay being fully comp) they repaired the car within a week ( I actually thought they would have wrote the car of as the value of it was about 1500 pounds) so I didnt really have any problems dealing with them.

atrixblue.-MFR-.

TrickyWicky wrote: »

+1

I certainly won't even consider a quote from Hastings Direct having seen this from them twice now.

their all over the internet in different number of insurance related and car related forums, genral conception is that your better off leaving hastings well alone. beside this when i got a quote from them for a 1.4 fiesta came back highest quote ive ever had £10k :eek: per annum

pendulum

Erm, until a settlement is agreed I am pretty sure it's still YOUR car and you can demand it back! I believe this is the stance the insurance ombudsman takes, based on a FAQ I read (from the insurance ombudsman website) a while back...

atrixblue.-MFR-.

pendulum wrote: »

Erm, until a settlement is agreed I am pretty sure it's still YOUR car and you can demand it back! I believe this is the stance the insurance ombudsman takes, based on a FAQ I read (from the insurance ombudsman website) a while back...

correct, untill a payout is cashed and documents handed over, the insurers do not own the vehicle, it pre emptive to move the vehicle to a copart compound before the vehicle is theirs, as any extra damage to the car hastings will be held liable.

you are entitled to have the vehicle back for a independant quote for repairs you do not have to use your insurers approved repairer either though this has other downfalls.

Kizza23

I had a accident 4 weeks ago, not my fault, car was taken to Nationawide Crash repairs, who have deemed it a total loss as it will cost more than the car is worth. The damage is not mechnical, front side damage, requires a front wing and bumper!!!! I was informed that my car would be taken to the co-part salavage until a settlement figure is decided. I own the car and it has taken without me giving authorisation. Hastings have told me it is not their decision if a car is a total loss it is up to the authorised repairers to decide this, they tell me it is Hastings, after several calls and getting no where.

I ave called the total loss team and have managed to have car returned to my home address for me to get a 2nd quote from a local garage, they tell me it has to be less than the valur of the car, but they can tell me what the value is...what a load of bullocks, they must know if their authorised repairers have told them it is a total loss.

IT HAS BEEN ME CHASING THE INSURERS THEY DONT give a !!!!!!!

TrickyWicky

pendulum wrote: »

Erm, until a settlement is agreed I am pretty sure it's still YOUR car and you can demand it back! I believe this is the stance the insurance ombudsman takes, based on a FAQ I read (from the insurance ombudsman website) a while back...

Correct.

Until the claim is settled / finalised the car is not their property but still the owners (unless specified differently in the terms).

I had this very same issue with my insurers a while back and had to fight the swines too.