Halifax Bank - lost my details

shadowwebs

I would like some advice and to know if anyone else has been affected by this.

I signed up for the Reward Current Account with Halifax on the website for the £100 for switching from my current account with Natwest, the application completed successfully online and I received paperwork in the post asking me to go in branch with Identification for my account to be enabled and for the £100 to be given to me on the day of switching, along with my direct debits.

The paperwork I received in the post confirmed my account had been setup and gave me a sort code and account number, asking me to go in branch as I explained above.

I have spent over 2 hours in branch, over 1 hour on the phone and each time provided them with my sort code and account number as per the letter. I have also taken the letter with me in to the branch and every person so far has told me that I do not exist.

I have said that I clearly do exist otherwise how did they know my name and address to send me a letter in the post in the first place with sort code and account number.

I have been passed from one person to another, some being helpful and others just not caring at all. Right now I am on the verge of contacting the FSA to make a formal complaint as it's clear Halifax have lost my details as each time on the phone and in branch they just tell me to sign up for another account, I decline this offer as I already have one as per the letter I received.

Help me with any advice please as I am feeling that Halifax love to provide inconvenience and rubbish service before customer service and if this is how they treat a new customer, how will they treat me in the years to come.

Thanks

James
:mad:

opinions4u

Right now I am on the verge of contacting the FSA to make a formal complaint

You might not get very far doing that.

1. The FSA don't deal with complaints. The FOS do.

2. You haven't exhausted Halifax complaints procedures yet.

http://www.halifax.co.uk/contactus/howtocomplain.asp

each time on the phone and in branch they just tell me to sign up for another account, I decline this offer as I already have one as per the letter I received.

Although if they are saying the account opened isn't working, for whatever reason, and offering to set up an alternative account what's the problem?

The account details you've been allocated don't work. If they can't fix that, either take up their suggestion of a different account or take your business elsewhere.

shadowwebs

I have emailed Halifax a complaint so will be interesting to see what happens.

I understand what you are saying but why should I have to go through an entire application process again, and it's not very reassuring knowing that Halifax are losing customer records so I shall be making the Financial Ombudsman aware of this, I have notified Halifax I shall be doing this also.

jonesMUFCforever

shadowwebs wrote: »

I have emailed Halifax a complaint so will be interesting to see what happens.

I understand what you are saying but why should I have to go through an entire application process again, and it's not very reassuring knowing that Halifax are losing customer records so I shall be making the Financial Ombudsman aware of this, I have notified Halifax I shall be doing this also.

You mean sitting down with somebody for 15 minutes while they type in your details - the only thing will have to do is read the terms and conditions and sign..
Its a no brainer to me

pinkdalek

Sounds like the application is only part complete and needs completing. You may have account details but until you've agreed to the T&Cs of the account i.e. signed them and returned them, then the account won't exist.

lolavix

I don't see what you think you will achieve by complaining- there's obviously something wrong with the details you have, and them offering to complete another application is a fair resolution.