Has anyone else had problems with Sonic Selector/NTL

furndire

My daughter used the Broadband Plus link to Sonic Selecter to purchase £50 worth of music downloads (with visa) on the NTL account. But just after Christmas all the downloads that where purchased and sat in the My Downloads folder on Sonic disappeared and she is unable to retrieve her downloads from Sonic Selector.
I have emailed the Sonic Selecter site and they say that they are waiting for a response from NTL.
This has been going on since just after Christmas, and I am getting rather fed up with the way this is being dealt with. I assume that Virgin Media took over all problems that came with NTL, and I would like this rectifying as soon as possible.

:mad: :mad: :mad: :mad: :mad: :mad:

furndire

Any help would be appreciated.

zx2011

Sonic Selctor is provided by OD2.
Contact OD2 direct at [EMAIL="customer.support@od2.com"]customer.support@od2.com[/EMAIL]

Or write to them at
OD2 Limited, Bush House, 72 Prince Street, Bristol, BS1 4QD UK

You can login to Sonic Selctor at http://www.virginmedia.com/broadbandextras/

If you need to contact Virgin Media, write to:
Customer Loyalty Manager

Customer Concern

Virgin Media
Concord House
Concord Business Park
Threapwood Road
Wythenshawe
Manchester M22 0EY

If you're still not happy you can take the matter up with:

CISAS

The Chartered Institute of Arbitrators
12 Bloomsbury Square,
London,
WC1A 2LP
Tel: 020 7837 4483

www.cisas.org.uk

furndire

I have only just managed to find this thread again. Thanks for all your help, I'll be writing to them, as emailing and phoning just gets the reply that they know there was a problem with NTL changing the codes.