E-on Billing Issue

spidereyes

When I moved into a new property the landlord set up an account in our names without our permission.
I had already arranged for my current supplier to take over the supply at my new property.

I phoned to correct the information that E-on held for me, in that my property had been registered as a business premises and that I was therefore paying business rates. During this phonecall I explained that I had never set the account up in this first place, and they said they had no idea why it had been incorrectly set up, but they needed to re-set up a new account to correct this.

As I had already instructed my previous supplier to take over the supply, my online account with E-on never worked as it said my account was in the process of being closed.
It then came to light a month down the line, when we recieved our first months bill that the meter readings E-on had on record for me were incorrect given to them by my now ex-landlord (he had the house repossesed 2 weeks after I moved in so I assume he set up the accounts in my name and lied about the readings so he didnt have to pay anything himself)

I tried to email E-on regarding the incorrect start readings but was told that I would have to phone them to discuss it, which I have tried on many occasions but I just end up stuck on hold for an 1hr+

Yesterday I recieved my final bill for the electric account which was estimated -despite giving my new suppliers correct information. The bill was crazily overestimated and worked out to almost £350 for 2 months use. It said on the bill that this money would automatically be taken from my account etc and that if it was incorrect then to phone them, hence my now frustration.
I finally got through this morning and was met with a 'computer says no' response. They say that as the account is closed and the other 'pending' then there is litterally no way for them to update either the wrong start readings or the wildly inaccurate estimated final readings.

The only advice they could offer me on the phone was to cancel my direct debit but I can see that if I do that then Im just going to keep being chased for it anyway.

Due to the house being repossesed we are actually moving out next week so I just need to get everything sorted out as soon as possible.
This house has been nothing more than a nightmare and this just seems to be yet another thing to add to list....

E.ON_Company_Rep_Chris

This does seem like a nightmare spidereyes :eek:

I’m sure you’ll be glad to see the back of the place and hope all goes well with the move.

In terms of what we can do to avoid you having to take all of this with you, we can certainly ensure that you’re charged domestic rates and that the meter readings we use to close your account are the ones that you gave to your preferred supplier.

You inherited E.ON as your supplier when you moved in so we will bill you for your use from this date until your change of supply completed, do you have a record of what the meter readings were on the day you moved?

We’re limited as to what we can do with disputes of this kind between landlord and tenants however; if the landlord has given us false meter readings then this should be clear based on the usage information we have on record for your address.

I’m sorry that none of this was explained when you called us and for the time you’ve spent on hold already. This, combined with the full DD claim and move being due next week means that I’m keen to get this sorted out for you as soon as possible.

If you’d like to send an email to the address on my profile with your account details and any further information you have, I’ll look into it straight away for you.

Amanda