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EDF.....never been so angry and frustrated!!!!
Just a rant really. I am so frustrated :mad:
My brother moved into his flat last May- read the meter and phoned it through- and got on with his life!!!!
No bills, no correspondence at all, come November 2nd- arrived home from work with a prepayment meter installed.
I have had to get authorisation to talk to them because he works long hours and only has a mobile phone and with 15-20 waiting time to be connected- it was easier for me to do it.
The rates he is paying are crippling him and he isn't even on the right tariff- economy 7- he doesn't have storage heaters or use much at night.
I have paid the £213 debt he owed and have arranged for an engineer to replace the meter.
Basically he has to be at the flat when they do this for health and safety??? In case of a fire etc.........he wasn't in when they installed it (it is in a cupboard outside his flat with an unlocked door access)
He is self employed painter and can't afford to take a whole afternoon off work to wait in.
I have had to phone them numerous times about this and asked for copies of his bills to be sent out again and copies of the letters left by the prepayment assessment people- they say they have sent the bills- still not got them and they can't get copies of any correspondence regarding the prepayment visits etc because they have a new system!!!!! One customer service person even sat there counting how many times I had phoned???? OMG I said why are you doing that- she replied because each time you phone we have to fill in a form......what? you mean do your job????
I have never been driven to near tears in my life- my brother is just trying to sort his life out, earn an honest living and this is crippling him.
Thanks for anyone who has listened...rant over
My brother moved into his flat last May- read the meter and phoned it through- and got on with his life!!!!
No bills, no correspondence at all, come November 2nd- arrived home from work with a prepayment meter installed.
I have had to get authorisation to talk to them because he works long hours and only has a mobile phone and with 15-20 waiting time to be connected- it was easier for me to do it.
The rates he is paying are crippling him and he isn't even on the right tariff- economy 7- he doesn't have storage heaters or use much at night.
I have paid the £213 debt he owed and have arranged for an engineer to replace the meter.
Basically he has to be at the flat when they do this for health and safety??? In case of a fire etc.........he wasn't in when they installed it (it is in a cupboard outside his flat with an unlocked door access)
He is self employed painter and can't afford to take a whole afternoon off work to wait in.
I have had to phone them numerous times about this and asked for copies of his bills to be sent out again and copies of the letters left by the prepayment assessment people- they say they have sent the bills- still not got them and they can't get copies of any correspondence regarding the prepayment visits etc because they have a new system!!!!! One customer service person even sat there counting how many times I had phoned???? OMG I said why are you doing that- she replied because each time you phone we have to fill in a form......what? you mean do your job????
I have never been driven to near tears in my life- my brother is just trying to sort his life out, earn an honest living and this is crippling him.
Thanks for anyone who has listened...rant over
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Comments
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He also just charged his key for the 4th time (they said to charge it 3 times and it will take the debt off the meter) and it still says he owes £208!!!!
It says on his account online he has £322 credit???????
This is just so frustrating....anyone else had similar problems?0 -
Meggsy- cheers! Yeah- seen that- read a lot of threads on here. It is apalling what people are having to put up with! It's ok if you owe them money for them to slap in a pre payment meter- the law backs them up if there are any "fires" etc but when you want it taken away- you have to be there in case of any "fires" etc... MENTAL
And what upsets me is that the majority of people affected by this are people renting, on low incomes etc and they are the ones suffering the most. CRAZY!0
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