Can I claim the differences?

MoneyMan-SOS

Hi Money Saving Expert,
I have made some purchase online and in store and now after two to three weeks later I have found out that some of the items that I have bought have now been reduced.
So I would like to know if I can claim the differences, if so, how do I approach the store without looking stupid?
Thanks
MoneyMan-SOS

Esqui

You've got no legal right to have the difference, but it doesn't hurt to ask. Just be to the point - you bought them a couple of weeks ago and they've gone down in price, is there any way you can get the difference back?

hcb42

I would say you have no chance....

halibut2209

Whilst you have no statutory right to a refund, there are situations where you might be able to get the difference back.

1) If you bought the item online, you may still be covered under the Distance Selling Regulations. You can return it by notifying the company within 7 workings days, beginning the day after receipt of the goods. Be aware, not all goods are covered by these regulations, and you may be liable for the return postage. You can then reorder the goods at the reduced price. Of course, the best course of action here is to contact the company and simply ask nicely for the difference as it saves hassle for both you and them

2) If you bought the goods instore, you are at the mercy of either their returns policy or their goodwill. If the store has a no-quibble returns policy then simply return them, get a refund and rebuy at the new cost. Again, it's worth asking them first to save unnecessary hassle. But be aware that the store can refuse to sell you the goods for a second time (though in practice that is very unlikely)

So remember, you have no legal right to the difference. You bought the goods at a price you agreed was fair. But depending on the store's terms and conditions, there might be a workaround. The best advice is once you've bought an item, stop checking the price!

MoneyMan-SOS

Esqui wrote: »

You've got no legal right to have the difference, but it doesn't hurt to ask. Just be to the point - you bought them a couple of weeks ago and they've gone down in price, is there any way you can get the difference back?

Thanks, I was told that I can but I was just making sure.

MoneyMan-SOS

hcb42 wrote: »

I would say you have no chance....

Thanks, I was told that I can but I was just making sure.

MoneyMan-SOS

halibut2209 wrote: »

Whilst you have no statutory right to a refund, there are situations where you might be able to get the difference back.

1) If you bought the item online, you may still be covered under the Distance Selling Regulations. You can return it by notifying the company within 7 workings days, beginning the day after receipt of the goods. Be aware, not all goods are covered by these regulations, and you may be liable for the return postage. You can then reorder the goods at the reduced price. Of course, the best course of action here is to contact the company and simply ask nicely for the difference as it saves hassle for both you and them

2) If you bought the goods instore, you are at the mercy of either their returns policy or their goodwill. If the store has a no-quibble returns policy then simply return them, get a refund and rebuy at the new cost. Again, it's worth asking them first to save unnecessary hassle. But be aware that the store can refuse to sell you the goods for a second time (though in practice that is very unlikely)

So remember, you have no legal right to the difference. You bought the goods at a price you agreed was fair. But depending on the store's terms and conditions, there might be a workaround. The best advice is once you've bought an item, stop checking the price!

Thanks, I was told that I can but I was just making sure.
That was goanna be my option to return and rebuy (that’s if I can be bothered. The total saving is another outfit)

bris

As you bought 2 or 3 weeks ago you rights under DSR are finished.

mattyprice4004

If the price had been increased, would you be happy to pay the difference if the store asked you?

unholyangel

bris wrote: »

As you bought 2 or 3 weeks ago you rights under DSR are finished.

Not necessarily. The minimum time you have to cancel is 7 working days starting the day after delivery. This is if you are provided with certain written information in a durable form.

If you are not, you may have up to 3 months and 7 working days.

jamespir

would you be happy to pay the difference if the price had gone up ?