Washing Machine 1 Month out of Guarantee and Broke!

Sulli

So we have a 13 month old Beko machine. And typically it's broke, on a Sunday!
Called Beko and they said it's out of guarantee so we can pay £170 for an extended warranty and they'll fix it (jokers).
Now I know 12 months is an arbitrary figure that most shops use and it doesn't override my statutory rights, but what is the best way of getting Comet to resolve this?

csnann

Do a board search for The Sale Of Goods Act or SOGA . I can't remember all the details but I'm sure it covers this situation.

kwatt

Your rights under the SoGA are quite clear, if you read it.

You are past the six month point and therefore, to force the retailer to make "remedies" you have to prove that the goods were faulty from the point of purchase. And, you of course are covered by that until the goods are six years old.

If you cannot do that (prove the fault was evident from new) then it is a simple breakdown and as such you are responsible for the costs to repair or, if you elected to take an additional breakdown cover warranty then the warranty company will cover the costs.

If you don't have breakdown cover then you are left with the option to repair it yourself at your own cost or, you can scrap it and buy a replacement.

Pretty much, that's it.

There is no test of durability in the SoGA, the only way to demonstrate that is to do it in front of a judge in a court. You have to prove and demonstrate to a judge that the goods should have lasted longer than they have without failure, including breakdowns such as the one that you have experienced.

Good luck.

K.

[Deleted User]

Hi,

what's wrong with it, might be an easy fix, like a slipped or broken belt?