Help, Eon Quarterly bill Four times higher than average than normal

E.ON_Company_Rep_Chris

Hi Kieran

I’m sorry that you’ve received such a large bill after a long period of estimates.

The Billing Code of Practise is to protect customer’s from large catch up bills like this. You’ll only need to pay for the last 12mths of charges if we didn’t try and prevent this from happening or take steps to rectify it sooner.

Do you know why your meters haven’t been read since October 2010? Have we called and left a card or written to you to say that we needed access to the meter? When you got the estimated bills did you check the readings against your meter?

We’ll have everything on record at this side so worth calling us to check. If you’re not covered by the Billing Code we’ll be happy to give you some time to repay the arrears as well as look into why your actual use is higher than we were expecting.

Hope this helps a little Kieran, let me know If I can help further.

Amanda