Halifax Reward

KILL_BILL

I have just oppened a halifax reward account to take advantage of their £100.00 offer

when openeing the account i was told by the member of staff that i must immediately put in £100.00 to make the account active or, as this was the first that i had been told of it i could put the money in the next day

as far as i was aware i only had to switch accounts and fund it with £1000.00 a month to get the £100 and also £5 a month

does anyone else heard of this

Mandelbrot

They require a £100 credit into current accounts to activate the dispatch of a debit card.

KILL_BILL

Mandelbrot wrote: »

They require a £100 credit into current accounts to activate the dispatch of a debit card.

Well the thing is that i opened a account with them this account 2 months ago and without depositing any money that you say is need,they sent me a debit card. i had to close this account as the correspondce went to the wrong address so i closed it to stop any potential fraud

opinions4u

Mandelbrot wrote: »

They require a £100 credit into current accounts to activate the dispatch of a debit card.

I;'m fairly sure that's no longer the case.

grimsalve

I opened a Reward account a few months ago - they made a bit of a mess of the application and when I visited a local branch to try to sort things out one of their staff said the same thing, I needed to deposit £100 to "activate the account"... I was a bit doubtful of transferring any money into the account at that point so I didn't bother, I received all the paperwork about a week later anyway.

Mandelbrot

opinions4u wrote: »

I'm fairly sure that's no longer the case.

It seems that no-one has told the member of staff involved.

System

opinions4u wrote: »

I;'m fairly sure that's no longer the case.

I opened an account with them earlier this week and was told I had to depost £100 for the card to be dispatched. I had money to pay in anyway so it wasn't an issue.

hermante

TamaChan wrote: »

I opened an account with them earlier this week and was told I had to depost £100 for the card to be dispatched. I had money to pay in anyway so it wasn't an issue.

Exactly, what is the problem with paying in £100 when you need to put in £1000 within 1 to 31 days anyway?

KILL_BILL

hermante wrote: »

Exactly, what is the problem with paying in £100 when you need to put in £1000 within 1 to 31 days anyway?

there was no stipulation made to me that money had to be trasnfered to the account within a set period of time.

also it is clear from the other responses that people have made that the staff are not versed in what the correct information is.

Yorkie1

When I opened the account I had to pay in £100 immediately - withdrew it from the cashpoint in the bank and paid it straight in. Wasn't expecting it, though.

Mikeyorks

That was the case (the £100 to activate) but the current T&Cs no longer seem to mention it. But it does appear par for the course that Halifax staff are at total odds to the change.

Just how difficult is it to communicate fundamental product change within an organisation.