Nationwide - Can I sue?

yellowlawn

I got the letter a couple of months ago about the Nationwide incident with the stolen laptop. However a few weeks ago I got a call at work from there fraud department to say that my card details had been used in Boston, USA. And $500 had been taken. And furthermore it will take several weeks to get my money back. It seems a co-incidence that it happened after this thing with Nationwide, and how nothing was done at NW for 3 weeks. I can prove with my passport and being called at work the day after this happened that I wasn't in the USA.

tom188

Card fraud is a fact of life. You will find numerous postings from victims all over this site from all banks. I imagine that this event tying with the lap top theft is mere coincidence. I cant see what you would sue them over as they are going to refund you, so I suggest you just wait for your money, rather than wasting it on a court case.

Voyager2002

I also have Nationwide accounts, but so far have not been the victim of card fraud (touch wood). I doubt very much whether the OP's experience resulted from the theft of the laptop. And in any case, any damages awarded to him would reflect the distress and inconvenience s/he has suffered, and so would amount to a few pence.

Biggles

yellowlawn wrote:

It seems a co-incidence that it happened after this thing with Nationwide

I think you're absolutely right: it seems a coincidence.

RayWolfe

Yea, let's sue the whole world, it's so much more satisfying than working!
What is the matter with people?
Mutter, mutter ...

[Deleted User]

How was there peoples bank account information stored on a laptop? Surely banks don't keep banking infomation on physical computers, but on central servers instead.

Kilty_2

Debit card information would not be stored on a laptop belonging to any bank, ever.

!!!!!!! compensation nation, get a grip.

Bossyboots

Deleted_User wrote:

How was there peoples bank account information stored on a laptop? Surely banks don't keep banking infomation on physical computers, but on central servers instead.

The letter sent out by Nationwide says

"The information did not include any PINs, passwords, account balance information or memorable data and I can reassure you that there has been no loss of money from out customers' accounts as a result of this incident"

BruceyBonus

Deleted_User wrote:

How was there peoples bank account information stored on a laptop? Surely banks don't keep banking infomation on physical computers, but on central servers instead.

Also, even if a "cache" of the customer's details were kept on the laptop - surely it would only be those details of customer's who had their data access by the laptop owner; which is probably very few customers indeed.

thesaint

BruceyBonus wrote:

Also, even if a "cache" of the customer's details were kept on the laptop - surely it would only be those details of customer's who had their data access by the laptop owner; which is probably very few customers indeed.

The size of the fine suggests different.

Kilty_2

Banks simply do not keep card details on laptops, so there is no way that the OP's card being cloned and used is any way related to this security breach at Nationwide!