Looking for some advice on offer letter received?

masonsmum

I claimed a PPI refund on a loan with HBOS it was a very small loan of just £1K but I remember taking out the insurance policy as I used it when I was off work due to pregnancy related illness. But I was advised I could try and claim back and argue that I should have paid the insurance and the loan on seperate payments and so I thought I had nothing to lose and went ahead and made a complaint.

I have received a letter through today and they are willing to make me an offer:

Refund of Premiums £69.30
Refund of Interest £9.42
Interest at 8% £34.67

Totalling £113.39 but then they are taking away £101.22 that they paid when I was off sick so I am entitled to a whole £12.17?

Is this the normal procedure?

Thanks in advance for any advice and help.

masonsmum

Bump.... anyone help?

dilus

masonsmum wrote: »

I claimed a PPI refund on a loan with HBOS it was a very small loan of just £1K but I remember taking out the insurance policy as I used it when I was off work due to pregnancy related illness. But I was advised I could try and claim back and argue that I should have paid the insurance and the loan on seperate payments and so I thought I had nothing to lose and went ahead and made a complaint.

I have received a letter through today and they are willing to make me an offer:

Refund of Premiums £69.30
Refund of Interest £9.42
Interest at 8% £34.67

Totalling £113.39 but then they are taking away £101.22 that they paid when I was off sick so I am entitled to a whole £12.17?

Is this the normal procedure?

Thanks in advance for any advice and help.

Hi masonsmum, yes that's correct, they are entitled to take off the payment that they made to you when ill