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MSE News: Eon shakes up direct debits to stop bill shocks

edited 30 November -1 at 1:00AM in Energy
25 replies 3.7K views
MSE_GuyMSE_Guy MSE Staff
1.7K posts
I've been Money Tipped! Newshound! Chutzpah Haggler
edited 30 November -1 at 1:00AM in Energy
This is the discussion thread for the following MSE News Story:

"The giant has reformed its direct debit system to prevent customers being hit with huge hikes in their monthly demands ..."
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Replies

  • It's ok to say we should submit regular readings but every time I sent a reading to npower they issued an updated bill which made it difficult to keep a record of past usings and payments. Sometimes it was replacing a previous bill and sometimes an additional bill for a few days usings.
  • edited 8 February 2012 at 6:31PM
    jalexajalexa Forumite
    3.4K posts
    edited 8 February 2012 at 6:31PM
    MSE_Guy wrote: »
    "The giant has reformed its direct debit system to prevent customers being hit with huge hikes in their monthly demands ..."

    Where does it say in the E.ON press release that customers who are subjected to an "interim review" (either scheduled or following a meter reading), a few months prior to their already determined "annual review" date won't experience "sudden excessive hike" syndrome?

    Only a rolling 12 month calculation can avoid that.
  • VT82VT82 Forumite
    1.1K posts
    I wasn't aware of this problem, despite being an Eon customer. But even as I was reading it, I was thinking 'the direct debit review should be after 12 months rather than at a fixed point in the year, obviously'.

    There must have been someone with a brain at Eon who realised this within 10 seconds flat as well, who saw this coming? And surely, whatever impediment was stopping them doing it like the new method in the first place could have been overcome more cheaply than having to answer however many hundreds of complaints about the issue, and then do it anyway??? Weird how sometimes companies do themselves no favours.
  • edited 8 February 2012 at 6:46PM
    DirectDebacleDirectDebacle Forumite
    2K posts
    edited 8 February 2012 at 6:46PM
    This is a bit behind the curve.

    The real discussion on this story commenced yesterday on the E.On press the re-set button thread.

    Some weeks ago a request was sent to MSE Towers for this issue to be highlighted in the weekly email. It never was.

    Now it has come to your attention can we expect some support on this continuing problem. A T.V or radio mention by Martin would be useful. E.On have not eradicated the problem but merely moved the goalposts.

    This issue potentially goes way beyond a little local DD difficulty with one supplier. If it spreads to other suppliers then the original but imperfect DD scheme will cease to exist and be replaced by something far more complex and disadvantageous to millions more customers.

    (Can someone post a link to the E.On reset thread. Since the site revamp my posts just disappear if I put a link in it)
  • brewerdavebrewerdave Forumite
    6.4K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    IF they actually do this, then they are just returning to the way they organised things previously- when a customer of EON in 2009 I received assurances on these forums from the EON reps that I would NOT be subject to a Spring Review during the first part year ending April 2010 - and I wasn't! At some stage in 2010 the bean counters obviously had their wicked way with the EON computer!!!
  • PincherPincher
    6.6K posts
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    Set it too low, it's entrapment to build up debt.

    Set it too high, poor people complain.

    Probably easier to go by number of bedrooms for new customers,
    and then do a review in April when a year's data is available.
  • backfootbackfoot Forumite
    2.7K posts
    :eek:

    MSE Guy,

    Thanks for bringing this to our attention. So it's all alright now?

    Nothing like being up to date with events. :shocked::wall:
  • edited 8 February 2012 at 7:23PM
    meggsymeggsy Forumite
    741 posts
    edited 8 February 2012 at 7:23PM
    This is a bit behind the curve.

    The real discussion on this story commenced yesterday on the E.On press the re-set button thread.

    Some weeks ago a request was sent to MSE Towers for this issue to be highlighted in the weekly email. It never was.

    Now it has come to your attention can we expect some support on this continuing problem. A T.V or radio mention by Martin would be useful. E.On have not eradicated the problem but merely moved the goalposts.

    This issue potentially goes way beyond a little local DD difficulty with one supplier. If it spreads to other suppliers then the original but imperfect DD scheme will cease to exist and be replaced by something far more complex and disadvantageous to millions more customers.

    (Can someone post a link to the E.On reset thread. Since the site revamp my posts just disappear if I put a link in it)

    E-on reset thread
    http://forums.moneysavingexpert.com/showthread.php?t=3629707

    Consumer Focus thread
    http://forums.moneysavingexpert.com/showthread.php?t=3686969
  • ConsumeristConsumerist Forumite
    5.5K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    . . . If it spreads to other suppliers then the original but imperfect DD scheme will cease to exist and be replaced by something far more complex and disadvantageous to millions more customers. . .
    It already has; Ovo Energy have recently started to build-in a one-month credit balance by the end of a year.
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
  • deannatroisdeannatrois Forumite
    7.4K posts
    Part of the Furniture 1,000 Posts Name Dropper
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    I ended up being asked by Eon for payments of £550 a month because I had built up a debt of £1,400 over 11 months. My meter had been read twice during that time. In the end I sold my car, paid off two thirds of the debt and agreed to pay £128 a month and lowered my useage of utilities to a minimum. I then left Eon when I moved, and went on a prepayment meter because of the stress caused by this system. I have no car now so goodness knows what I would do if the same thing happened again. The effect was MAJOR as on a prepayment system, I am not able to get any favourable tariffs and what i feed into the meter is alarming, in spite of being cold most of the day and unplugging everything I am not using. Without selling the car, I would have had to pay a minimum of £350 a month. Unbelievable!
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