Blenheim Bedrooms

eRach

I've just had a set of wardrobes and drawers fitted by Blenheim Bedrooms. However, their fitter managed to destroy my bed in the process.

At the design appointment I was told that all furniture would have to be removed from the room, I said the bed would have to stay, she said that the fitters would put the bed up against the wall to make space. Another employee came to do the preliminary check and asked if everything would be removed from the room and under the bed, I said yes assuming that this meant he knew that the bed would not be removed from the room.

Now they are saying that it was not the fitter's responsibility to move the bed at all so I'd only get £50 off the total cost. The fitter himself didn't say anything about not being able to move it. He also said that the company had insurance so I'd be able to get my money back for it, but apparently this was just him covering his own posterior.

It also turns out that they employee self-employeed fitters who are NOT required to have any sort of liability insurance as they are with the bigger named brands like Sharps and Hammonds. But this isn't made clear anywhere and I didn't think to ask considering they are supposed to be a professional company. Perhaps a reason why they are cheaper than the big names?!

Currently I still owe them a final £250 at which point they will give me the 5 year guarantee card, but I'd like to get some compensation for the now completely unusable bed frame.

Do you have any advice on how I should handle this?

pinkteapot

What damage has been done to the bed?

eRach

One of the legs at the headboard end has snapped in two, not cleanly either so no chance of getting back together in a stable way. A chunk has also been ripped out of the opposite leg at the foot end where the support structs connected and several of the plastic cups holding the "sprung frame" bits of curved wood in place have snapped.

He didn't ask me for help in moving it and dropped it somehow.